Referencing this thread: http://forums.macrumors.com/showthread.php?t=116513 I previously mentioned how my week old Powerbook (Rev D 12") had some warping of the case. It wouldn't sit flat and more importantly there was a slight bowing out of the case right above the optical drive. Seeing as how I spent a lot of money on this I decided to take it to the Apple Store last Sunday with the hope of getting it fixed. The Apple Store Tech (Genius) was very helpful. He said that the bowing was caused by heat and was uncommon but not unheard of and then he apologized for my having to send in my new computer for repairs. He gave me no indication that it might not be fixed and he said that it would be back in my hands in a week. Then after not hearing anything for a couple days I get this e-mail from Apple at 12:30am EST tonight: So much for my easy experience at the store. This sounds to me like an accusation. I will call them first thing tomorrow and hopefully this is just a formality. Why would they question not only myself but also their own Store Tech? He is the one who typed up my form and authorized the repairs. This really leaves a bad taste in my mouth about Apple. I've been singing their praises to all my PC loving friends ever since I got it, but if they give me a hard time tomorrow they have lost at least all my future business and I will have a hard recommending Apple to anyone. Just by sending the above e-mail I'm not feeling that I want to deal with them on another piece of hardware. They may have lost a new Apple-for-lifer in me with just that. Very dissapointing. -Andrew PS Sorry about the rant. PPS Has anyone else gotten a similar e-mail?