Apple help?

jordansampson

macrumors member
Original poster
Aug 15, 2006
97
0
edmonton
i would like to know if anyone has any idea of a way to contact an apple tech person? Be it an email address or a phone number i can call? I cant seem to find any info on their webpage. Only for store help and such.

any info would be appriciated.
 

mduser63

macrumors 68040
Nov 9, 2004
3,038
30
Salt Lake City, UT
I'm trying to make a point of being friendly to newbies, so I'll be friendly to you. I do want to (nicely) point out that you haven't tried very hard, because the information is not really hard to find.

From the "Contact Support" page linked on the bottom of apple.com:
 

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~Shard~

macrumors P6
Jun 4, 2003
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Edit: mduser63 beat me to it.

Yes, in the future, please put a bit of effort into looking for this type of information before posting. It really isn't that hard to find.

Regardless, you should have the info you need now. If you have any further questions, feel free to post them, but again, do a bit of research first - many times, as in this case, the answers are not hard to find. :cool:
 

jordansampson

macrumors member
Original poster
Aug 15, 2006
97
0
edmonton
All right since my first post wasnt clear. That page you sent me to lists apple STORE help as well as apple protection numbers. As i neither want to talk to a store rep nor am i eligiable for the "90 days of ownership" number, and since if you dont have apple protection and call that number they charge you $59,(1) i am still stuck for a number of a general apple tech person to ask questions to. So next time ill "try to" write a bit more clear in my post, seeing as saying i can only find the "store help and such" didnt indicate that i had already seen that same page you directed me too.

But thank you for helping me either way.

(1)- Technical Support Options
To get technical assistance by phone, call 1-800-263-3394. If your product is within its 90-day complimentary support period or covered by an AppleCare Protection Plan, you will not have to pay for the call. Otherwise, you may purchase per-incident support for $59.

so next time you claim i didnt look, maybe you should understand the options you are presenting me:)
 

extraextra

macrumors 68000
Jun 29, 2006
1,758
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California
jordansampson said:
All right since my first post wasnt clear. That page you sent me to lists apple STORE help as well as apple protection numbers. As i neither want to talk to a store rep nor am i eligiable for the "90 days of ownership" number i am still stuck for a number of a general apple tech person to ask questions to. So next time ill "try to" write a bit more clear in my post, seeing as saying i can only find the "store help and such" didnt indicate that i had already seen that same page you directed me too.

But thank you for helping me either way.
Aren't you supposed to call that "90 days of ownership" number even if you've passed the 90 days? It's just that you have to pay for it after 90 days. I don't think Apple has free phone tech support after 90 days unless you extended the warranty. I could be wrong though.

What are your questions? People here might be able to help.
 

jordansampson

macrumors member
Original poster
Aug 15, 2006
97
0
edmonton
i simply want to know if the X1950 will be made available for the mac pro or not. If so what their ETA is for it. I dont want people here guessing at it since there is already a topic addressing that. The store help has no idea (hence me not wanting to call them anymore). im cant use the apple care number becasue i dont have an apple yet:) still being shipped. I would like to know if i should wait untill they replace the X1950 for the X1900 or not.
 

extraextra

macrumors 68000
Jun 29, 2006
1,758
0
California
jordansampson said:
i simply want to know if the X1950 will be made available for the mac pro or not. If so what their ETA is for it. I dont want people here guessing at it since there is already a topic addressing that. The store help has no idea (hence me not wanting to call them anymore). im cant use the apple care number becasue i dont have an apple yet:) still being shipped. I would like to know if i should wait untill they replace the X1950 for the X1900 or not.
I highly doubt that Apple would tell you since they generally don't give information out like that.
 

glassbathroom

macrumors 6502
Aug 6, 2004
362
0
London
I love the idea that we could just ring Apple and ask them when they are going to bring stuff out. It would ruin all the fun though.
 

jordansampson

macrumors member
Original poster
Aug 15, 2006
97
0
edmonton
i just did, I said i would like to cancel my order if they had plans on upgrading to the X1950 within the next month. They confirmed that infact they don’t (at least what the girl told me). Its not like im calling them and asking what the new ipod will look like; im calling them and asking them for a component to an already existing product. It would be equivelant to me calling and asking if apple supports MS office. An already existing product being supported by another already existing product.
 

mduser63

macrumors 68040
Nov 9, 2004
3,038
30
Salt Lake City, UT
jordansampson said:
i just did, I said i would like to cancel my order if they had plans on upgrading to the X1950 within the next month. They confirmed that infact they don’t (at least what the girl told me). Its not like im calling them and asking what the new ipod will look like; im calling them and asking them for a component to an already existing product. It would be equivelant to me calling and asking if apple supports MS office. An already existing product being supported by another already existing product.
I wouldn't trust what she said. I'm not saying they'll necessarily move to the X1950, but they're probably going to tell you know either way, and I'm quite confident that the tech support wouldn't know anyway. I don't know what number you ended up calling, but your question is a sales question, not tech support, so you should call Apple's sales number.
 

~Shard~

macrumors P6
Jun 4, 2003
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1123.6536.5321
I agree with mduser63 - if you're wanting to ask a Sales question, you shouldn't be expecting an accurate answer from Tech Support. And, as we all know, Apple doesn't give out future Sales information that freely regardless. ;)
 

Trippy Jr

macrumors member
Aug 10, 2006
70
0
1) Use some initiative. Call up the tech support anyway, and explain you're calling to ask something. They're not going to cut you off just because you can't real out an APP number immediately.

2) Why would tech support have any better idea than sales?

3) Remember me telling you in that other thread that you might want to wait and get a 7300 to cover future upgrades, since you'd just waste money anyway? Hate to say I told you so...

4) Apple is not going to tell you whether or not the 1950 or anything else is in there future plans. You'll know when we do - through a definite press release. Nobody as of yet can offer a confirmation of support. And to top that off, you really think they'd tell their sales/tech support people? "Yeah, don't buy this now, we're upgrading in a month..."
 

Trippy Jr

macrumors member
Aug 10, 2006
70
0
jordansampson said:
i simply want to know if the X1950 will be made available for the mac pro or not. If so what their ETA is for it. I dont want people here guessing at it since there is already a topic addressing that. The store help has no idea (hence me not wanting to call them anymore). im cant use the apple care number becasue i dont have an apple yet:) still being shipped. I would like to know if i should wait untill they replace the X1950 for the X1900 or not.
The product is BARELY out the door, hardly anybody has one yet. No OEMs can offer them yet.

Christ, have some patience.
 

jordansampson

macrumors member
Original poster
Aug 15, 2006
97
0
edmonton
Wow, why doesn’t it surprise me that you agree with him. I guess neither of you bothered to read my first post where I specifically alluded to the fact that I didn’t want to talk to a sales person. I don’t really care that you think this is a sales persons area, the question specifically said that I already could find the sales persons number so sending me again to the same number then ridiculing me for it was sort or redundant don’t you think? Further more I understand that apple doesn’t give secrets about new “techs” to random people who call. Fortunately for me this isn’t a new tech, its an existing tech that may or may not be used in another existing tech. It would be like if I called them and asked “will router X work for my Mac Pro.”

Furthermore for everyone who is telling me that the sales person lied to me about it (on this and other boards), please let me point out again the fact that I specifically requested to cancel my order if they had plans to release a Mac compatible X1950 in the next month. Now if she did lie to me and they choose to do it, that’s grounds for full refund. Its similar to a price that is mislabeled; even though often times its an obvious mistake on the part of the stock person, the store is liable to give you the item for the price it was labeled as.
"Under the Federal Trade Commission Act, the FTC can take action against a company that misleads or deceives consumers. Such a company may use misleading sales and advertising practices -- giving inaccurate information [...] performance [...], refund policies, or warranty coverage."

Trippy Jr, yes you did tell me so. However im sure even you can see the diffrence in a new card 3 months away, and a new card at the time of shipment. But yes, you were right.