Apple holiday return policy question

[Kn!ghthawk]

Devil is in the details. If you have notes/emails etc or talk with a supervisor make sure it's noted. More likely to get something done that way. Personal experience from both sides of the situation.

Glad it worked out for you!

This is from my post in another thread but is certainly applicable here. Any questions just ask!

So I just got off of the phone with Apple Care & a Senior Advisor: after looking through all of the notes that the other senior advisors have taken and a description of my error he recommended that the best course of action for everyone (end user, Apple Care team & Engineering) would be to just return or swap out the machine. I asked him directly about the return policy & my order date (Oct 29th) and he stated that the Holiday Return Policy should be in effect for my purchase. He read it a couple of times and his interpretation of the policy is that it clearly states that if you purchased it before November 10th but received it between the 10th of November & December 25th you are covered under the extended return period. So after I get off of work tomorrow I will be making a trip over to the Apple Store near me to settle this issue & hopefully walk away with a new unit.

 

[meldea]

Here is last year's policy, which I found using web.archive.org:

Items purchased at the Apple Online Store that are received between November 1, 2015 and December 25, 2015, may be returned through January 8, 2016​

For this year, they more or less copied the previous statement and changed the dates. The language is not a mistake, though maybe with the timing of MBP pre-orders this is the first time the language has really been tested.

So far, the best theory I have is that "received by" is the official Apple US policy, but that this has not been communicated particularly well to teams and support staff responsible for implementing the policy.