I bought a 15 inch 1.5 ghz Powerbook G4 last June. Since then it has been in for repair four times. Each time it took a minimum of 2 1/2 - 3 weeks, when Apple "genuises" told me it would be a maximum of a week. The last time I got the PowerBook back, it wasn't even fixed. My laptop was so screwed up it lost a good amount of my data, and there had been a problem with everything from the cd-drive, the logic board, the case and everything in between. So, I brought it into the Apple store and complained, they told me they would actually give me a replacement! How often does this even happen with Apple? They're usually so cheap! Anyway, it has been three weeks now tonight, and I sitll haven't gotten the replacement. The manager seemed unwilling to give me a trade off the shelves so I called Apple Corporate and they called the store. Apple demanded that the store replace my PowerBook with a brand new MacBook Pro! I was to get the first to arrive a the store. I have to say, I was really pissed off with Apple lately, especially since my Nano got so screwed up with scratches for no reason, on top of my PowerBook. I was about to by a Dell, but I have to say I was really impressed with Apple this time in giving me a top of the line laptop in replacement for mine, and my loyalty it back. Don't give up everyone, even thought Apple seems like it is becoming Microsoft lately, they seem like if you persue it hard enough there are still people in the company who care, and I really appreciate everything they did for me. Anyone else have an experience like this? Or is this a one in a million event?