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Apple Horror Story

Originally posted by cubist
OK, everyone: Get a short ethernet patch cord and a female-female coupler (straight thru, no twist). Do the plugging and unplugging into the coupler; leave the short cord and coupler connected to the computer.

If you were in Northern Va., I'd be happy to take a crack at fixing it for free. It can't be that hard to replace a PC-mount RJ45 jack.

Frankly, I think Applecare is a waste of money. If Apple wasn't making money on it, they'd either raise the price or stop offering it; so it's like a lottery ticket - bad for most people, good for a few.
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im gonna have to disagree with you. i am probably around applecare encounters more than most. applecare is good for almost everyboyd i encounter. yes there are the occasional few. in most all my encounters, dont drop it, dont spill anything on it, and dont get a lightning strike and your set.

iJon
 
This one is easy, maybe. You need to do a little researching. I had some trouble with a TV I bought which the business totally refused to negotiate with me.

I wish I can remember who I called, but, start with the BBB. I believed they referred me to a Consumer ( I can't remember) division run by the state.

My helper (its all they do) after explaining the situation contacted the store for me. He called me the next day and told me they are going to be more than willing to do whatever you request. And they did no questions asked. This was after the store manager told me he would not refund or replace under no circumstances and I would have to take them to court.

Do some research. Be diligent.
 
Originally posted by cubist
Frankly, I think Applecare is a waste of money. If Apple wasn't making money on it, they'd either raise the price or stop offering it; so it's like a lottery ticket - bad for most people, good for a few.
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First off I have never bought AppleCare. I have never had an Apple that gave me any troubles in the first year that indicated I might want to extend the coverage time.

I think more people need to take my tactic. The reason Apple can continue with AppleCare is it's like any extended insurance policy most people will have thrown there money away and never need it. It's really just a small percentage of those that buy that will ever actually use it. That is why Apple promotes it so much.
 
We'll i have my ibook back. But get this:

I stop by my local mac authorized retailer down the road here today. I tell him the story and he stops me half way through and walks over to his computer, opens his email and shows me a mail DIRECT FROM APPLE. It states that all retailers MUST BE AWARE that NO ETHERNET PORTS WILL BE FIXED. This was sent to every apple retailer this morning. Apparently, the guy said MANY MANY MANY ibooks have been breaking in the same way as mine and apple wants to make it clear, NO REPAIRS.

I'm going to file a complaint to the bbb. It looks my last / only hope is airport. I'm going to ebay it, so it will be like 60-80 for the card, and 99-170 for the base. What is the difference between the graphite and the white base and do I need to spend the extra $$ for the base.
 
Originally posted by ectocooler
We'll i have my ibook back. But get this:

I stop by my local mac authorized retailer down the road here today. I tell him the story and he stops me half way through and walks over to his computer, opens his email and shows me a mail DIRECT FROM APPLE. It states that all retailers MUST BE AWARE that NO ETHERNET PORTS WILL BE FIXED. This was sent to every apple retailer this morning. Apparently, the guy said MANY MANY MANY ibooks have been breaking in the same way as mine and apple wants to make it clear, NO REPAIRS.

I'm going to file a complaint to the bbb. It looks my last / only hope is airport. I'm going to ebay it, so it will be like 60-80 for the card, and 99-170 for the base. What is the difference between the graphite and the white base and do I need to spend the extra $$ for the base.
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Whoa if that's true Apple better due something or they will have a class-action law suit on there hands.
 
Just read this entire thread. Wow is all I can say. But like another person suggested, have a Consumer Protection Agency call them on your behalf. Even if they say that their policy is that theywon't fix Ethernet ports, the email was only sent out recently, not when you sent your laptop to Apple.

Why is the ethernet port not covered? If its not in your policy, and the email wasn't mailed until after you sent your machine in for repairs, then tell that to the BBB (or whomever) as well. DON'T tell them about your 6x a day plug-in-plug-out usage. Say it broke. Be concise and don't tell them stuff like that, which may hurt you. Why tell them more than you need to? You're arming them with information.
 
Macbandit,

The powerbook has metal on all ports except the telephone jack. And as far as I can remember the ethernet port on my old (3 years ago) Compaq laptop was metal also.
 
Originally posted by ectocooler
We'll i have my ibook back. But get this:

I stop by my local mac authorized retailer down the road here today. I tell him the story and he stops me half way through and walks over to his computer, opens his email and shows me a mail DIRECT FROM APPLE. It states that all retailers MUST BE AWARE that NO ETHERNET PORTS WILL BE FIXED. This was sent to every apple retailer this morning. Apparently, the guy said MANY MANY MANY ibooks have been breaking in the same way as mine and apple wants to make it clear, NO REPAIRS.

I'm going to file a complaint to the bbb. It looks my last / only hope is airport. I'm going to ebay it, so it will be like 60-80 for the card, and 99-170 for the base. What is the difference between the graphite and the white base and do I need to spend the extra $$ for the base.
Click to expand...

So did the repair guy say he couldn't fix it for any cheaper or what? I was thinking you could take it there to try to get a better price. Any better offer?

Also, I thought that there was a way to run an ethernet cable through a USB jack by using a converter of some sort. In fact I'm sure of it. But it might only be supported for Windows. You might want to check that out because it would be a whole lot cheaper than airport.

Matt
 
ecto you don't need an airport all you need is any 802.11b basestation. I got mine for liek $70 around christmas so shop around for the best range u can find especailly since u jsut got screwed over. Also i think you will love 802.11b once u get used to it.
 
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