I have had an Apple ID for several years, have only used it to access the App Store a couple times. But, today I bought an ipad, and want to use Facetime, but in spite of having gone though the password reset procedure I still get "apple id been disabled for security reasons". What is going on? What does it take to fix this? Do I have to call Apple customer service on the phone? I know that there are millons of people having Apple ID problems; what is the root cause of all the un-necessary heartburn?