Apple ID associated with someone elses number

Discussion in 'iOS 9' started by entropyfl, Dec 27, 2015.

  1. entropyfl macrumors regular

    Joined:
    Oct 12, 2009
    #1
    Hello,

    My wife and I have swapped phones due to her needing more storage than me.

    instead of wiping the phones first and then sticking in the sim cards. I swapped sim cards first and then wiped the phones.

    Problem is that both our iMessage and FaceTime are now associated with both our phone numbers and I can't figure out how to delete our numbers from each others apple ID?

    I know I can uncheck our phone numbers but its not letting me permanently delete the phone numbers from the iCloud accounts.

    Any ideas?
     
  2. greensalad macrumors regular

    greensalad

    Joined:
    Dec 17, 2013
    Location:
    Glasgow, Scotland
    #2
    Yep. Apple has a tool for this.

    https://selfsolve.apple.com/deregister-imessage

    I've the same problem from when I bought then returned a new iPhone with a new SIM card. Unfortunately, without access to the SIM card, I'll never get this phone number removed from my account :/
     
  3. ANTAWNM26 macrumors 6502a

    ANTAWNM26

    Joined:
    Jun 14, 2009
    #3
    Smh. Why so difficult
     
  4. greensalad macrumors regular

    greensalad

    Joined:
    Dec 17, 2013
    Location:
    Glasgow, Scotland
    #4
    It does seem odd that there isn't just a 'disable' or 'remove number' button within the AppleID website when a password is required to access it.
     

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