My niece was given an iPad 2 from her parents, for Christmas. Unfortunately, her parents aren't too tech savvy, so when it was first set up, it was mistakenly set up to her mom's Apple ID. To remedy this, once I got it, I erased and reset the iPad and gave my niece her own Apple ID. While everything went smoothly, the problem is that she's unable to get the iWork/iLife apps for free. I tried signing out and signing back into the iTunes Store, but no luck. When I went to the My Support profile to register her iPad to see if that would trigger the free apps, it said that the iPad was tied to another Apple ID, which I'd guess would be her mother's. Simply put, is there a way to fix this or is this something that I would need to e-mail/call Apple for? If the latter, which would be the best number/e-mail to try? Thanks!