iPad Apple ID Issues: Unable to Get Free iWork/iLife Apps for iPad

Discussion in 'iPad' started by JPM42, Dec 26, 2013.

  1. JPM42 macrumors 6502

    Joined:
    Oct 21, 2007
    #1
    My niece was given an iPad 2 from her parents, for Christmas. Unfortunately, her parents aren't too tech savvy, so when it was first set up, it was mistakenly set up to her mom's Apple ID. To remedy this, once I got it, I erased and reset the iPad and gave my niece her own Apple ID. While everything went smoothly, the problem is that she's unable to get the iWork/iLife apps for free. I tried signing out and signing back into the iTunes Store, but no luck.

    When I went to the My Support profile to register her iPad to see if that would trigger the free apps, it said that the iPad was tied to another Apple ID, which I'd guess would be her mother's.

    Simply put, is there a way to fix this or is this something that I would need to e-mail/call Apple for? If the latter, which would be the best number/e-mail to try?

    Thanks!
     
  2. piriawan macrumors newbie

    Joined:
    Oct 19, 2013
    #2
    Have you tried to log in to the app store using the FIRST Apple ID used to activate that iPad? (In this case, the mother's Apple ID)

    You can switch back to use your niece's Apple ID after that, if it works
     
  3. Drich290195 macrumors 6502

    Drich290195

    Joined:
    Apr 2, 2011
    #3
    Login in to her mums apple support profile and unregister the device then login to her support profile and register
     

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