I am curious if resetting your Apple ID password process has changed recently. I have a friend who used @hotmail as her ID and needed to buy more iCloud storage. I recommended she create an @icloud ID for this purpose as she wanted a new email anyway. She has been using her new @icloud for many months through her iPhone. She finally wanted to switch the main IDs on her iPhone and couldn't remember her password for the new @icloud. So I helped her by going to www.appleid.apple.com and forgot password to start the process. Entered her @icloud email and it prompted for her number, so we entered that. Next screen says Apple with text with a response in 24 hours. They didn't text, but I checked the status after 24 hours and now it states she must wait 13 days for a text message to reset her password. She has TFA on and filled out the 3 security questions during the initial account creation.
So… why did Apple not allow her to sign into their forgot website, answer the questions and then proceed with a password reset?
She did NOT need her account recovered, but Apple instantly started this process.
So… why did Apple not allow her to sign into their forgot website, answer the questions and then proceed with a password reset?
She did NOT need her account recovered, but Apple instantly started this process.