Apple ignoring us? Letter to PR

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by KiwiLee, Jul 16, 2008.

  1. KiwiLee macrumors member

    Joined:
    Jul 16, 2008
    Location:
    Wellington, NZ
    #1
    I posted a copy of a letter i have sent to Apples head of PR, and even the Apple staff over at the discussions forums removed it. With all the hassle MobileMe had caused many of us, why the hell are they just ignoring us?


    Dear (Kiwi_Lee),

    Apple removed your post on Apple Discussions titled "Letter sent to No1 PR Executive at Apple" because it contained the following:

    Speculation or Rumors
    Discussion of Apple Policies, Procedures, or Decisions
    Off-topic or Non-Technical Posts
    Rude or Inappropriate Language or Behavior
    Non-Constructive Rants or Complaints

    We are including a copy of your post at the end of this email for your reference.

    Kind Regards,

    Apple Discussions Staff

    ++++++++++

    A copy of your message for reference:


     
  2. Fozziebear40 macrumors regular

    Fozziebear40

    Joined:
    Apr 14, 2008
    Location:
    Newton-le-Willows
  3. KiwiLee thread starter macrumors member

    Joined:
    Jul 16, 2008
    Location:
    Wellington, NZ
    #3
    A reply........
    I will let you know how tomorrows conversation goes
    (edited names / numbers for privacy)

    Dear Mr. ******

    Thank you for your email to Apple. Your correspondence concerns an issue that we feel would be best handled in a phone conversation.

    Unfortunately, your phone number was not included in your email. If you have not yet resolved the issue, please contact me at 00 0000000, Monday through Friday, between 9.00 a.m. and 5.00 p.m. AEST time, or you may send me an email including your telephone number and a preferred time of contact.

    I look forward to speaking with you.

    Sincerely,

    **** ********
    Executive Relations Asia Pacific and Japan
     
  4. MacBoobsPro macrumors 603

    MacBoobsPro

    Joined:
    Jan 10, 2006
    #4
    I think its because you swore and it did also ramble a little bit. However I do share your frustrations.
     
  5. arkitect macrumors 601

    arkitect

    Joined:
    Sep 5, 2005
    Location:
    Bath, United Kingdom
    #5
    Hehe… Obviously not willing to commit or admit anything "in print"… ;)
    Mind you, who can blame them with all the flac flying about.
     
  6. KiwiLee thread starter macrumors member

    Joined:
    Jul 16, 2008
    Location:
    Wellington, NZ
    #6
    The "swear" word was just D_A_R_N, surely thats acceptable? I changed it three times to more appropriate words :eek:

    And yeah i rambled, but well i feel better for it!

    And yes i agree, funny they wont reply in print, tape recorders ate the ready?

     
  7. LockedOut macrumors newbie

    Joined:
    Jul 15, 2008
    #7
    what phone number did you call?
     
  8. DiamondMac macrumors 68040

    DiamondMac

    Joined:
    Aug 11, 2006
    Location:
    Washington, D.C.
    #8
    I do agree that it is very sad that many people are being ignored

    I have sent several emails myself and gotten no response

    I just wish they would respond so I can get MobileMe working
     
  9. HLdan macrumors 603

    HLdan

    Joined:
    Aug 22, 2007
    #9
    While I certainly commend you for taking the time to write the letter I will have to say that your wording was quite offensive (towards Apple, not me) and that may be why your post was deleted and they seem to ignore you.

    They most likely want to talk to you over the phone to see if you are a genuinely concerned customer or just an irate one. Your letter comes across as an irate customer. When you do talk to them on the phone and if you really want a company to "hear" I recommend you don't use words like "Fiasco" or, "I have a complaint" or "Apple Gods" or "Apple conning people" or" Apple deliberately misleading loyal fans" and so on.
    Also I wouldn't go there about Apple bragging about how many iPhones they have sold.

    Just remain calm and tell them you are concerned and your daily work routine was interrupted and it cost you time and money......da da da da.

    If you come at them the way you wrote the letter it will go in one ear and out the other and they will see you as just an irate customer and will do nothing. Good luck.:)
     
  10. KiwiLee thread starter macrumors member

    Joined:
    Jul 16, 2008
    Location:
    Wellington, NZ
    #10
    Well i had a 30min conversation with a PR executive from Apple who called me today and it went very well.

    I was very pleased with his interest and care in my issues and he is looking into what some of the problems are still (timezones wrong, sync problems), He also said he would find out if and why Tiger would or would not be getting the .mac icons etc updated ever. Ironically he informed me that he himself still had some problems with his MM and also hadnt received the 30day and apology email himself either.

    He even mentioned having discussed MM with Mr.Jobs, but said Steve's right-hand men where primarily dealing with it,

    He has promised to call again mid-week to see how my problems with MM are going.

    Thankyou Mr. PR for restoring some of my faith in Apple..
     
  11. LockedOut macrumors newbie

    Joined:
    Jul 15, 2008
    #11
    I spent valuable time hanging around the Apple Store in Boston. The genius employee I met with went out of his way to assist me. That is what I expect of Apple.

    What I did not expect from Apple was this roll out of a refurnished product, packaged as new, where I felt like i was dealing with microsoft
     

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