Hello all,
I'm so pissed that I had the idea to buy this piece of crap! Sorry for the complain but I would reserve the right to tell you my horror experience with this Apple computer and their service.
My story begins on last February 19th, I went to the Apple Store at 14th street in NYC, to buy the new Imac 27" with the ultimate screen what created my ultimate problems.
The experience to buy an Apple computer is awesome, everybody is pretty kindly and well prepared to make you feel as you are in the best place of the world.
I did what I was supposed to do, bought the new Imac and brought it home.
I was so happy unboxing the machine looking all details, all plastic protections and put that beautiful machine on my work table, after that I was taking out the plastic from the screen I could see DENTS ON THE TOP OF THE ALUMINUM.
Let's go back to the store. I showed the problem and they exchanged the machine by first time.
The second machine was ok, but I started to pay attention to the yellow tinge and gray band at the bottom of the screen. Took it back to store again and they exchanged by one more time. But I decided to open and test the machine on the store, and for my surprise the machine had more than 12 dead pixels in black and they couldn't believe either, it was very ashamed for them.
They brought another one in and it looked ok in a first glance, but as I opened the Photoshop with a black screen I could see 15 more dead pixels in white and some in red :/
As I went to the store by 2 times spending a total of $150 bucks with a cab, I decided to call the Apple Care and make the replacement with them. and I did that in a very successful way, the replacement happened in two weeks later I received my new machine shipped directly from China to my home.
I received this new replacement at March 29th, and It looked ok, but after 10 days I could see some weird gray dots on the screen and every time I tried to restart I gotta a kernel panic. I called the Apple Care again and left a message to the same guy that did the replacement. He contacted me one week later and asked me to send pictures for him to send for the Apple engineers evaluated them.
I sent the pictures and the kernel panic logs, and he just answered me at April 21st saying me to bring the machine back to store again and they will do the replacement, but I told him I wouldn't do that because I've spent a lot of money, and if I should come back to store I would a refund for the transportation because as the machines weren't in a good shape it wasn't my fault.
He agreed with me and told me to wait until he spokes with his manager, and after that I waited and called him so many times with no response and on May 15th I was tired to wait and decided go back to the store and explain the problems.
I showed the problem for the genius and asked a replacement, but the genius was completed stupid with no eye contact with me and when I tried to show him the receipts he didn't pay attention on those as well, after that I asked to speak with a manager, and the manager told me that wasn't possible to make the replacement because the machine was out of the 14 days, and even I told and showed them my emails and calls to Apple Care they refused to replace and told me to wait the Apple Care call me back.
but What? Wait one more month with no response? at that time I was really pissed and told them to make the possible repair to take the gray spots out of the screen and fix the kernel panics.
They analyzed the machine, exchanged the screen, the glass (I don't know why they did that), and the memories.
One week later I went to the store to pick up the machine and after to wait almost 45 minutes for them to put the machine on the table, and for my new surprise the glass was completely dirt behind and cracked in the middle.
The genius took it back, exchanged the glass, but it came back completely dirt again, he tried one more time, and scratched the aluminum along side the apple logo in front!!!!!
He opened a new issue to replace the case, and told me it will be done by last monday, yesterday (friday) I called to the store to know what's going on, and somebody told me to wait until the end of day a call from a manager.
Again I waited with no response, and today I went to the store and spoke with a manager and she told me they received the case and they are going to have it done by next monday.
But wait, they had one week to did the case replacement, and they are going to do that in one day. I should say that they are out of the 5 days they promissed me it should have been done.
The manager told me the absurd that I could take it home last week with the scratches and we were done. I told her it was completely ridiculous. I paid for a new machine, and if it comes with scratches I would rather buy a refurbished and save $300 bucks.
The thing that most pissed me off is they never assume their fault, they are always trying to say that I'm the problem looking for something perfect, I understand that nothing is perfect, but I paid the double of the price in an Apple machine to be closest of what is perfect, is that wrong? and the problems that I'm having is from a bad quality product.
I'm here waiting them to replace the case, I will pick up the machine when it's done and probably sell that, because as they couldn't clean a glass well and crack it, can you imagine what can they do replacing the case?
My Injury until now is:
- 1 month without a machine.
- $200 bucks waste with transportation.
- I gotta the i5 to save $200.
- My hour time is around $120 if I make the math, I will go crazy.
I love the apple products but I'm very disappointed and I feel that the world needs to now what happens on the backstage.
If something is hard to understand, sorry english is my second language.
I'm so pissed that I had the idea to buy this piece of crap! Sorry for the complain but I would reserve the right to tell you my horror experience with this Apple computer and their service.
My story begins on last February 19th, I went to the Apple Store at 14th street in NYC, to buy the new Imac 27" with the ultimate screen what created my ultimate problems.
The experience to buy an Apple computer is awesome, everybody is pretty kindly and well prepared to make you feel as you are in the best place of the world.
I did what I was supposed to do, bought the new Imac and brought it home.
I was so happy unboxing the machine looking all details, all plastic protections and put that beautiful machine on my work table, after that I was taking out the plastic from the screen I could see DENTS ON THE TOP OF THE ALUMINUM.
Let's go back to the store. I showed the problem and they exchanged the machine by first time.
The second machine was ok, but I started to pay attention to the yellow tinge and gray band at the bottom of the screen. Took it back to store again and they exchanged by one more time. But I decided to open and test the machine on the store, and for my surprise the machine had more than 12 dead pixels in black and they couldn't believe either, it was very ashamed for them.
They brought another one in and it looked ok in a first glance, but as I opened the Photoshop with a black screen I could see 15 more dead pixels in white and some in red :/
As I went to the store by 2 times spending a total of $150 bucks with a cab, I decided to call the Apple Care and make the replacement with them. and I did that in a very successful way, the replacement happened in two weeks later I received my new machine shipped directly from China to my home.
I received this new replacement at March 29th, and It looked ok, but after 10 days I could see some weird gray dots on the screen and every time I tried to restart I gotta a kernel panic. I called the Apple Care again and left a message to the same guy that did the replacement. He contacted me one week later and asked me to send pictures for him to send for the Apple engineers evaluated them.
I sent the pictures and the kernel panic logs, and he just answered me at April 21st saying me to bring the machine back to store again and they will do the replacement, but I told him I wouldn't do that because I've spent a lot of money, and if I should come back to store I would a refund for the transportation because as the machines weren't in a good shape it wasn't my fault.
He agreed with me and told me to wait until he spokes with his manager, and after that I waited and called him so many times with no response and on May 15th I was tired to wait and decided go back to the store and explain the problems.
I showed the problem for the genius and asked a replacement, but the genius was completed stupid with no eye contact with me and when I tried to show him the receipts he didn't pay attention on those as well, after that I asked to speak with a manager, and the manager told me that wasn't possible to make the replacement because the machine was out of the 14 days, and even I told and showed them my emails and calls to Apple Care they refused to replace and told me to wait the Apple Care call me back.
but What? Wait one more month with no response? at that time I was really pissed and told them to make the possible repair to take the gray spots out of the screen and fix the kernel panics.
They analyzed the machine, exchanged the screen, the glass (I don't know why they did that), and the memories.
One week later I went to the store to pick up the machine and after to wait almost 45 minutes for them to put the machine on the table, and for my new surprise the glass was completely dirt behind and cracked in the middle.
The genius took it back, exchanged the glass, but it came back completely dirt again, he tried one more time, and scratched the aluminum along side the apple logo in front!!!!!
He opened a new issue to replace the case, and told me it will be done by last monday, yesterday (friday) I called to the store to know what's going on, and somebody told me to wait until the end of day a call from a manager.
Again I waited with no response, and today I went to the store and spoke with a manager and she told me they received the case and they are going to have it done by next monday.
But wait, they had one week to did the case replacement, and they are going to do that in one day. I should say that they are out of the 5 days they promissed me it should have been done.
The manager told me the absurd that I could take it home last week with the scratches and we were done. I told her it was completely ridiculous. I paid for a new machine, and if it comes with scratches I would rather buy a refurbished and save $300 bucks.
The thing that most pissed me off is they never assume their fault, they are always trying to say that I'm the problem looking for something perfect, I understand that nothing is perfect, but I paid the double of the price in an Apple machine to be closest of what is perfect, is that wrong? and the problems that I'm having is from a bad quality product.
I'm here waiting them to replace the case, I will pick up the machine when it's done and probably sell that, because as they couldn't clean a glass well and crack it, can you imagine what can they do replacing the case?
My Injury until now is:
- 1 month without a machine.
- $200 bucks waste with transportation.
- I gotta the i5 to save $200.
- My hour time is around $120 if I make the math, I will go crazy.
I love the apple products but I'm very disappointed and I feel that the world needs to now what happens on the backstage.
If something is hard to understand, sorry english is my second language.
