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macrumors member
Original poster
Sep 10, 2015
I ordered a SIMfree Xs Max at 8am this morning for pickup check in window 4-430pm.

Get to the store at 430pm, they say I need to call customer support.

Customer support says the order is still processing. Everything looks normal on their end.

Store sales rep says they can cancel my order to sell me one in store but the gift cards I used for partial payment will be tied up for 48 hours.

Today is just about over and the order status is still processing.

Has anyone else encountered this? Really want to have my phone asap.

Edit to add: I placed a separate order for a case just after I ordered the phone. That order went thru fine for in store pick up.
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