Other Apple in store pick up stuck processing

Discussion in 'iPhone' started by ahipoke, Oct 5, 2018.

  1. ahipoke, Oct 5, 2018
    Last edited: Oct 5, 2018

    ahipoke macrumors newbie

    Joined:
    Sep 10, 2015
    #1
    I ordered a SIMfree Xs Max at 8am this morning for pickup check in window 4-430pm.

    Get to the store at 430pm, they say I need to call customer support.

    Customer support says the order is still processing. Everything looks normal on their end.

    Store sales rep says they can cancel my order to sell me one in store but the gift cards I used for partial payment will be tied up for 48 hours.

    Today is just about over and the order status is still processing.

    Has anyone else encountered this? Really want to have my phone asap.

    Edit to add: I placed a separate order for a case just after I ordered the phone. That order went thru fine for in store pick up.
     
  2. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #2
    If you want the phone that bad, cancel the order and buy in store. Not a big deal.
     
  3. ahipoke thread starter macrumors newbie

    Joined:
    Sep 10, 2015
    #3
    I have a lot of money tied up in gift cards that would take 48 hours to come back.
     
  4. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #4
    Then be patient and wait. You only have two options. Either way, it's not a big deal.
     
  5. ahipoke thread starter macrumors newbie

    Joined:
    Sep 10, 2015
    #5
    Yes I know I will need to wait it out. Seems very unusual to be processing all day for an in stock transaction.
     
  6. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #6
    Yes, it is unusual. They could be processing a lot of orders. Your bank may have put a temporary hold to rule out fraud. Who knows what the reason is at this point.
     

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5 October 5, 2018