Hi everyone, I've been a bit of a forum lurker for about a year and just wanted to share with you my first visit to Apple for repairs. Was thinking about switching to a Mac since I got my iPhone, and thanks to some of the posts on here that I read, I made the plunge and bought a 2.53Ghz Macbook Pro last October when they were released. Needless to say I got hooked. Last week, however, The backlight on the keyboard started to go all funny so I took it into the Apple store (Lakeside) from where I bought it. The Mac Genius I saw gave me a repair estimate of 3 to 5 days because they would have to replace the entire top case. Seemed reasonable enough. I picked up my "repaired" Mac yesterday. Ok so the keyboard was indeed repaired, however, the screen wasn't put back properly so the magnets weren't latching together. The Superdrive kept spitting out every disc I would feed it and the fans kicked in at high velocity every couple of minutes. I've read so many stories on the net about things like this happening. people handing their computers in for repairs and getting them back worse than before. I don't understand how this still happens. In their defence I must add that they replaced my system with the new 2.66Ghz version, which was nice of them. Doesn't reassure me about their repair service though.