My question is, since they're completely replacing the iPhone 5 & I have an iPhone 5 with Apple Care, if something happens to my phone do they keep extra iPhone 5 to replace the ones ppl already have now? So will I get a new iPhone 5 or will I have to get a cheap ass iPhone 5C as a replacement? Or an iPhone 5S? Cuz I don't want no plastic POS in replace of my iPhone 5. I'd rather get an iPhone 5S but I'm happy with my iPhone 5 just wondering how that works now?
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Apple Increases AppleCare+ iPhone Service Charges, Adds iPods, Expands to New Countries
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Depends. I brought a shattered-screen iPhone 4s in for repair without AC+, about 9 months old if I recall. They offered to repair it, or I could get a $50 discount on the repair if I bought AC+ at the same time (or was it $50 off AC+? Either way, same outcome). Getting the repair and AC+ peace of mind for the next year+ was worth the extra $50, so I took it. AC+ coverage was effective the original purchase date (expired two years from original purchase, not from the actual purchase date of AC+), and that visit cost me more than had I bought AC+ day one (I think it was $250; had I bought AC+ when I had intended to when I got the phone and used the $49 replacement that would have totaled $150).
So, yeah, you might be able to buy AC+ when you need it, but it's going to cost more that way than just buying it up front.
IMHO, the minimum benefit AC+ allows is the option of new blank-slate hardware for cheap two years later. I have a 64MB 4S; replacing it for $49 at the end of this month with brand-new hardware before handing it off to the kids is tempting. I don't think there are any hardware or cosmetic issues to speak of with it, though, so I probably won't bother.
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Sorry, but that would be violation of the AppleCare warrantee contract. It would not be legal for Apple to change the terms of the contract unilaterally.
The $79 fee can only apply to new contracts initiated after the terms were changed. Hopefully you aren't overcharging people coming into your store (ideally, the $49/$79 charge will just come up in the computer and store employees will have no say in it).
There is a special battery replacement price, it's kept separate from other repairs. I forget, $99?
You'd get a 5. They will have them for warranty swaps for a few more years, at least.
By stingy, I simply mean that, in the 10+ years I've purchased Apple products, the last several years have involved multiple trips (3-4 trips per incident for 4 separate hardware problems) to the Genius Bar, for the same issue, before a hardware repair/replacement is issued.
It's simply about trusting your customers and respecting their time, not the so-called Geniuses.
In fact, in the most recent incident, the Genius actually tried to tell my wife and I that the repeating problem she was experiencing with her iPhone was because she wasn't closing the apps in the iPhone's dock. Anyone who has been on Macrumors for any substantial length of time knows that's an ignorant lie. The apps in the dock are just recently opened apps.
I'm not sure if it's poor training, pure ignorance, or both, but the quality of service at Apple Stores is just not what it used to be. That's what I mean by stingy.
And I thank all of you who "accidentally damage" your iPhone before the warranty is up or when you desire a replacement and think nothing of it. Good job.
If people are abusing the insurance by deliberately breaking phones for replacements then it will hurt them in the long-term as well as Apple. All insurance claims are logged and those that make claims pay the highest premiums on all kinds of insurance products.
I'm sure Apple will refuse to insure those who have made regular use of the replacements in future too.
I'm sure Apple will refuse to insure those who have made regular use of the replacements in future too.
I see that text you provided in section 3.1 of the AC+ Terms and Conditions. I would advise people to bring a copy of T&C with them if they have a battery issue. I was told I'd have to pay for a new battery, and mine was below 50% on the tool they used to measure the battery. I'd say I was mislead, but it had a happy ending.
And a stereotype really is an accurate stereotype if it applies to a large enough population?
Here's the correction you need to add ->SOME
[notice you got it right here]
You have really never purchased an Apple product in person have you? In years of dealing with the Apple stores the MOST pressure ever applied was, "Are you familiar with Apple care?" I have had opportunity to stand and watch 100's of customers be asked this question. The reaction to "yep don't need it" is "Okay you have 30 days ...." Real HIGH PRESSURE sales going on there.
I've also watched people try and get Apple to take care of something that Apple Care would have resolved without having purchased it. I love it when entitled idiots try to convince Apple they are owed something when they did not think it was important enough to get AppleCare. They gambled and lost, but then want Apple to pick up the tab anyway. Pathetic really...
No, you're right. Apple benefits by gouging its customers so much that it can hand out OS's for free. I'm sure they weren't doing customers a favor by making Mavericks cost $0
And your generalizations do nothing to further your argument. Is Apple allowed to make a profit off of a product? Yes. Show me the math where Apple, not some other company, but Apple, is doing something financially harmful to customers by offering them Apple Care. I'm waiting....
Only dozens.
Your argument that we should volunteer to help Apple make a profit by purchasing poorly-valued products is patently absurd. You of course are more than welcomed to do so, but please don't tell anyone who understands the value proposition better than yourself that they should as well.
Just so you know this practice no longer happens as I have recently found out. Apple has now done away with the option to add Applecare plus when you pay the service fee. I am guessing they did this because all of the knuckleheads that break their phones so often and get away with barely paying anything for them. I am sure most people actually think iPhones cost $199 because that is what they pay when you buy it with a contract. You idiots that think the $79 fee is too much to pay try paying $749 for a 32 gig 5s, then I am sure you will love the $79 fee. Also the $229 is no more,http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=iphone (after accessing the link go to warranty and service pricing, then go to My iPhone is not eligible for warranty service. What are my service options?) The apple site says that the out of warranty service for the iPhone 5, 5c, and 5s is now $269.