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Apple Initiates Replacement Program for 3rd Generation Apple TVs With Wi-Fi Connectivity Issues
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funny, i match 3&4 and 4&5..
i've been having trouble with my wifi forever and just thought it was me. i was thinking of calling and complaining recently. glad they found a hardware bug and are willing to replace.
wonder if i can request an ATV2 instead?
i've been having trouble with my wifi forever and just thought it was me. i was thinking of calling and complaining recently. glad they found a hardware bug and are willing to replace.
wonder if i can request an ATV2 instead?
Waste of time You have to take the Apple TV's into a Apple Store for them to check them out to see if they are faulty. It only happens to mine every now and again. For the cost of these TV's I'm not going to waste my time.
You have to take the Apple TV's into a Apple Store for them to check them out to see if they are faulty. It only happens to mine every now and again. For the cost of these TV's I'm not going to waste my time.
Waste of time
I'll bet they will just be replacing them. There is no way in store they can replicate the issue you have at home on your own network in the store. They will check S/N, iOS version and replace. At least I hope they don't make us prove it. Mine has always suffered WiFi drops. Not waiting around for that!
Waste of time
you might want to try scheduling an appointment for them to call you: www.apple.com/nz/support/appletv/contact/ enter your serial number, and explain your problem to them so you don't need to go to the store. they'll send you a box for you to return it and will post the replacement back to you one they've received it.
I was thinking of the same thing, they still need to fix wifi issues on their iPhone 5
Or maybe he was telling the truth and he hadn't heard of any other cases at the time. Maybe he doesn't comb these boards like we do?
This is what I did phoned Apple Care and was told to take it into a service centre in your own town. My time is worth more than traveling into town then waiting a couple of days for them to call me back and advise. We don't have Apple Stores in New Zealand. Apple Care will not send replacement TV's out with a box to return the old tv.
You are right on the "isolation" part.
Isolate the Genius....
This sounds 'normal' behaviour to me.. Cannot locate network means router is off. Unable to join would be password set incorrectly on ATV, and dropped or intermittent connection would be either router too far away or signal loss &/or users using bit torrent...
Point is, how do we know all these small issues are relating to some common mistakes ? Even if Apple themselves admit, surly an upgrade is all thats required, its just an update, why should there be hardware replacement ?
Isolate the Genius....
This sounds 'normal' behaviour to me.. Cannot locate network means router is off. Unable to join would be password set incorrectly on ATV, and dropped or intermittent connection would be either router too far away or signal loss &/or users using bit torrent...
Point is, how do we know all these small issues are relating to some common mistakes ? Even if Apple themselves admit, surly an upgrade is all thats required, its just an update, why should there be hardware replacement ?
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Can be a lot of things, like a faulty wireless chip or bad antenna. Not everything is software.
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Too often they just remain silent or deny there's a problem, which is extremely frustrating
That's what most companies do. Usually, they have nothing to gain to admit a problem until it start to make head lines in the news paper.
Lol yeah just got back from a scheduled call with them. Said the same thing. When I mentioned this article the rep said he hasn't received such information yet so my take is to schedule another call when apple has posted the recall programme officially on their site. Kinda disappointed I couldn't get this sorted out today. Taking it into a shop just won't cut it - I doubt they'd be able to replicate the problem in store as this wifi problem happens at random times. He offered a solution for me to play around with my router's channel (it's on automatic) and firmware (newest) but I doubt that's the problem.
I had an ATV2 that got bricked during an update in the exact same spot as my current ATV3. My ATV3 drops connection all the ****ing time, drives me insane.
My serial number matches the affected, too. So glad I can finally rid this annoying bloody problem.
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These problems make me wonder whether someone assembling the devices connected antenna wires incorrectly - as was done in the Mac Pro in early 2008 models.
I've done the same, so I'll check mine tonight and bring it in. I have 4 of them, only one is acting funky.
