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Apple Introduces New Dedicated Twitter Account for 'Apple Music Help'

BillyMatt87 said:
I think you're missing the point. Of all the issues with iOS, you'd think the stock music app would be the last on that list. Playing music on an iDevice used to be a simple, joyous experience but now it's become poorly-designed and convoluted to the point where you ask yourself "Apple designed this?" and "Did they really think it was ready to be released like that?"

Playing music on the iPhone has become so frustrating and aggravating that I no longer use my iPhone for music and I'm actively looking for an iPod classic to store my music and possibly downgrade from my 64GB iPhone (which has become unnecessary).
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It seems like those having the biggest issues are people with large music libraries (either purchased from iTunes or imported from somewhere else). I don't have a large music library so I don't really have many issues finding and playing music in Apple Music. Of course I'm not defending the app/service in any way. I think the app is a mess, iTunes is worse and I still wonder exactly what Apple got for the $3B spent on Beats. Clearly Jimmy Iovine is not the right person to design a music subscription app/service.

John.B said:
It's not the Twitter account per se. The point is, the Apple Music app shouldn't need a dedicated support team. Final Cut? Absolutely! Logic? Oh hell yes! But Apple Music?
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Why does Spotify have a Twitter account? And one would assume a lot more people, especially non-techies use Apple Music than Apple's pro apps. Just because something should be easy to use doesn't mean it will be completely bug free and no one will ever have issues. It's probably easier/faster to have a few iTunes staff monitor a Twitter account than having people call customer service.
 
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BillyMatt87 said:
I think you're missing the point. Of all the issues with iOS, you'd think the stock music app would be the last on that list. Playing music on an iDevice used to be a simple, joyous experience but now it's become poorly-designed and convoluted to the point where you ask yourself "Apple designed this?" and "Did they really think it was ready to be released like that?"

Playing music on the iPhone has become so frustrating and aggravating that I no longer use my iPhone for music and I'm actively looking for an iPod classic to store my music and possibly downgrade from my 64GB iPhone (which has become unnecessary).
Click to expand...


Works fine for me and a lot of other people. Maybe the app isn't the real issue.
 
tigres said:
So will they fix my messed up database that is hosed by Apple Music/match/and my own tags and artwork that was overwritten by Apples mess.
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Seriously. I'm still cleaning up from the one day I naively thought I'd try Apple Music, only to find it hosed hundreds of album covers.
 
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BillyMatt87 said:
I think you're missing the point. Of all the issues with iOS, you'd think the stock music app would be the last on that list. Playing music on an iDevice used to be a simple, joyous experience but now it's become poorly-designed and convoluted to the point where you ask yourself "Apple designed this?" and "Did they really think it was ready to be released like that?"

Playing music on the iPhone has become so frustrating and aggravating that I no longer use my iPhone for music and I'm actively looking for an iPod classic to store my music and possibly downgrade from my 64GB iPhone (which has become unnecessary).
Click to expand...
There was nothing joyful about iOS 1-6 Music apps. Certain songs constantly stopped playing until I removed them and synced them again. Icons were confusing as crap. Just terrible all around.

bushido said:
thats a bit sad isnt it? "it just works"
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Works fine to me.
 
TMRJIJ said:
There was nothing joyful about iOS 1-6 Music apps. Certain songs constantly stopped playing until I removed them and synced them again. Icons were confusing as crap. Just terrible all around.


Works fine to me.
Click to expand...

The Music app from iOS 1-6 was the perfect translation of the iPod interface onto the touch-based UI of iOS. The app was simple, elegant and just worked.It was beautiful, functional and completely straight-forward.

The music app from iOS 7-8.3 was (for the most part) a terrible paint job that could've easily been fixed up and tweaked.

The music app from iOS 8.4 and on completely screws up the entire layout and interface with terrible UI choices (status bar floating over album art in the Now Playing view).

Why are Apple's UI designers so inept?
 
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BillyMatt87 said:
The Music app from iOS 1-6 was the perfect translation of the iPod interface onto the touch-based UI of iOS. The app was simple, elegant and just worked.It was beautiful, functional and completely straight-forward.

The music app from iOS 7-8.3 was (for the most part) a terrible paint job that could've easily been fixed up and tweaked.

The music app from iOS 8.4 and on completely screws up the entire layout and interface with terrible UI choices (status bar floating over album art in the Now Playing view).

Why are Apple's UI designers so inept?
Click to expand...

I don't mean to cause confrontation but I disagree with everything you said.
 
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