Apple iPhone 5 Exchange/Replacement Thread

ltb7

macrumors 6502
Original poster
Nov 5, 2010
478
6
the beach
for those of you who have exchanged or replaced your iPhone 5 black or white through apple.com or at an apple store can you share your experience.....

were you able to change colors? did apple acknowledge scuffgate? did apple offer you any accessories for your troubles? was it better to go into a store or call apple? how soon are you receiving your new phone?
 

dspalton

macrumors 6502a
Jul 28, 2008
788
3
Fleet, UK
Like for like replacement, brand new.
Was the interference type issue on the screen/keyboard

No questions asked about it either


Dave
 

CactusHawk

macrumors regular
Oct 9, 2009
142
2
My phone that arrived Friday had a small "chip" on the bezel.

Swapped it at the store today. They swapped it without issue but did not offer me anything...and I didn't ask.
 

stevo505

macrumors member
Sep 14, 2012
35
0
I tried to get a replacement phone for $50 because it was cracked, but they told me my AppleCare+ order was still processing so I had to wait a few days.
 

username008

macrumors regular
Oct 9, 2011
127
0
I got my iphone 5 replaced at an apple store ... the replacements come in new white slim boxes (instead of the black ones)

I was concerned with refurb units - but keep in mind that the phone launched only 2 days ago.. so how would there be any refurbs available?

In addition to this, i checked the serial number of my replacement and learned that it is even newer than the original phone that i got (in regards to the production week) - and that it was also produced BEFORE September 21st... I checked this on the website that has been posted on other threads where a link was provided to check your phone's production week. Since it was made before September 21, it was made before launch day.

Therefore, no phones that have been sent back since launch day would have parts that could possibly be in the phone I received... If that makes any sense :) lol

----------

@ cactushawk & jmann

Did your guys' phone come in a slim white box as well?
 

username008

macrumors regular
Oct 9, 2011
127
0
Yes, it was a slim white box. I had the option to get a new one but that would mean waiting until they had phone stock in.

My thinking was like yours, no way the white box iPhones are actually refurbs.
Thanks for the reply! Yea.. they can't be because the phone just launched.. probably haven't even received the phones that are to be sent back yet lol
 

raj25

macrumors newbie
Sep 25, 2012
9
0
ND643LL Model for iPhone 5 ?

For those that got an exchanged phone, what is the model number you see in Settings -> General -> About ?

My original pre-order (AT&T 64GB white) had nicks and I got it replaced from the apple store. The model number on the replacement phone reads ND643LL. The first phone with the nicks had MD645LL.

Serial number on the replacement unit starts with F2XXXXXX -> So this does not seem refurbished (5KXXXXX series) that I read on other forum posts.

Anyone knows what ND643LL means ?
 

blue rocket

Suspended
Jul 28, 2010
462
192
CT, USA
mine's being shipped to me now, 64GB black. Mine has aluminum showing through at the antenna seams, top right near the power button was nicked and paint was missing out of the box.

Was quite a hassle getting the replacement since I pre-ordered through Verizon. Verizon was very understanding of the issue, but because they had no units available and their 14 day no worry guarantee, the only way I could get the replacement was to ship my iPhone back first, which I wouldn't agree to. I sold my 4S on launch day and wasnt going to go back to a dumb phone for a month.

I worked it out via 2 phone calls to Apple and they agreed to handle the replacement, didn't acknkowledge it was a widespread issue, but I felt like they have heard others complain about the issue as well.
 

raj25

macrumors newbie
Sep 25, 2012
9
0
Are the sending a new phone in box with accessories or the so called "Service phones" that comes with no accessories ? I am guessing the former ? Will wait to hear from you about the model number - pls see if it changes and let me know on this thread.

mine's being shipped to me now, 64GB black. Mine has aluminum showing through at the antenna seams, top right near the power button was nicked and paint was missing out of the box.

Was quite a hassle getting the replacement since I pre-ordered through Verizon. Verizon was very understanding of the issue, but because they had no units available and their 14 day no worry guarantee, the only way I could get the replacement was to ship my iPhone back first, which I wouldn't agree to. I sold my 4S on launch day and wasnt going to go back to a dumb phone for a month.

I worked it out via 2 phone calls to Apple and they agreed to handle the replacement, didn't acknkowledge it was a widespread issue, but I felt like they have heard others complain about the issue as well.
 

lguest

macrumors newbie
Jul 3, 2012
28
0
I ordered from online apple store and got it on launch day. The home button didn't work at all, so I called apple and they scheduled an appointment for me to replace it, but the one I got has two nicks on the front bezel. Does anyone know if it is possible to get this replaced by calling apple? I called apple once and they are saying I have to go to the retail store but the retail store is refusing to replace it.
 

username008

macrumors regular
Oct 9, 2011
127
0
For those that got an exchanged phone, what is the model number you see in Settings -> General -> About ?

My original pre-order (AT&T 64GB white) had nicks and I got it replaced from the apple store. The model number on the replacement phone reads ND643LL. The first phone with the nicks had MD645LL.

Serial number on the replacement unit starts with F2XXXXXX -> So this does not seem refurbished (5KXXXXX series) that I read on other forum posts.

Anyone knows what ND643LL means ?
My original phone out of the brand new packaging started with F2 .. my replacement starts with D .. I've seen original phones out of brand new packaging with both serial numbers starting with F and D

This means that these new replacement phones in the slim white boxes are not refurbs. you can also check the production week of your new phone and see that it was probably made way before launch day, which is what i did.
 

raj25

macrumors newbie
Sep 25, 2012
9
0
My original phone out of the brand new packaging started with F2 .. my replacement starts with D .. I've seen original phones out of brand new packaging with both serial numbers starting with F and D

This means that these new replacement phones in the slim white boxes are not refurbs. you can also check the production week of your new phone and see that it was probably made way before launch day, which is what i did.
Yah.. replacement is W35, original one was W37. There is still a chance that the replacement was refurbished since the Model Number was changed to "NDXXXX" instead of "MDXXXX". Ofcourse, high possibility (~90%) is that it was not a "refurbished-returned" phone. However the Model number change suggests to me that someone worked on it after it was manufactured with original "MDXXX" model number. so far, I have not heard of anyone with out-of-box (OOB) "NDXXX". All forums talk only about "MDXXXX" OOB.
 

username008

macrumors regular
Oct 9, 2011
127
0
Yah.. replacement is W35, original one was W37. There is still a chance that the replacement was refurbished since the Model Number was changed to "NDXXXX" instead of "MDXXXX". Ofcourse, high possibility (~90%) is that it was not a "refurbished-returned" phone. However the Model number change suggests to me that someone worked on it after it was manufactured with original "MDXXX" model number. so far, I have not heard of anyone with out-of-box (OOB) "NDXXX". All forums talk only about "MDXXXX" OOB.
it's not by the model number.. it's by the serial number.

But as mentioned before, if you look at the production day, i'm sure it's made before launch day so it wouldn't be possible for "returned phones" parts to be in the "replacement" phones
 

raj25

macrumors newbie
Sep 25, 2012
9
0
it's not by the model number.. it's by the serial number.

But as mentioned before, if you look at the production day, i'm sure it's made before launch day so it wouldn't be possible for "returned phones" parts to be in the "replacement" phones
I have some knowledge of factory production because of my work. It does not have to be a "returned phone part" - factory itself may do refurbishing to fix -
1. parts not manufactured correctly (from vendor etc.)..
2. parts failing after assembly of the phone

If the model number had not changed or other OOBs reported this model number, I would have safely assumed that they had stored away a batch of "regular production" units for use as replacements for use in initial launch - that does not seem to be the case here..
 

username008

macrumors regular
Oct 9, 2011
127
0
I have some knowledge of factory production because of my work. It does not have to be a "returned phone part" - factory itself may do refurbishing to fix -
1. parts not manufactured correctly (from vendor etc.)..
2. parts failing after assembly of the phone

If the model number had not changed or other OOBs reported this model number, I would have safely assumed that they had stored away a batch of "regular production" units for use as replacements for use in initial launch - that does not seem to be the case here..
Yea that is very true! But I would "assume" that replacement phones that are shipped out with the "normal" batch of phones "should" be on all the same boat... Maybe the model numbers are to establish that these phones didn't come with accessories? Or that these were the phones set aside for replacements? I would like to believe that they should be completely new phones because they were made before the launch day...

Also, i know this is a long shot, but the battery level int he replacement phone was similar, if not, exact to the new phone i got.. this could also be a good sign? haha :)
 

raj25

macrumors newbie
Sep 25, 2012
9
0
Yea that is very true! But I would "assume" that replacement phones that are shipped out with the "normal" batch of phones "should" be on all the same boat... Maybe the model numbers are to establish that these phones didn't come with accessories? Or that these were the phones set aside for replacements? I would like to believe that they should be completely new phones because they were made before the launch day...

Also, i know this is a long shot, but the battery level int he replacement phone was similar, if not, exact to the new phone i got.. this could also be a good sign? haha :)
I would like to believe in that as much as you do :)
 

username008

macrumors regular
Oct 9, 2011
127
0
I would like to believe in that as much as you do :)
haha :) .. lets just say... considering the phone is made before launch day... these phones SHOULD be the same as the phones in the original packaging.. and perhaps the model number is different because these "models" came without original packaging? *cross fingers*
 

offcamber

macrumors 6502
Jun 30, 2007
311
7
USA
Replacement came today.

Received my iPhone 5 on launch as delivered by UPS via Apple.
Medium sized nick in the frame and scratched glass around lens.
Called Apple Care and they arranged a replacement which was shipped overnight and a new retail box arrived today.
Replacement phone has two smaller nicks in the frame but glass looks fine.

Disappointed.

May try to visit an Apple store to check on a damage free phone.

Just a guess, but it looks like when the frames are finished they are laid or dropped on top of each other in a bin thus causing some edge to edge contact and a series of random nicks.
 

Dstopsie

macrumors 6502a
Jun 22, 2010
787
227
LOS ANGELES BABY!!
Got my replacement phone today. White box. Was made week 36 and my original phone was made week 37. Both were made in september.

I haven't turned it on yet or swapped sims but the chipmunk website says its model number MD637 which is what my original one was.
 

raj25

macrumors newbie
Sep 25, 2012
9
0
Got my replacement phone today. White box. Was made week 36 and my original phone was made week 37. Both were made in september.

I haven't turned it on yet or swapped sims but the chipmunk website says its model number MD637 which is what my original one was.
the replacement is not original retail packaging like the new iPhone5 ? Does not come with accessories ?
The apple store employee pulled out a white box when I got my replacement _ am wondering if they mailed similar one to you. Please post the model number from the Settings menu on the replacement unit.