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Apple iPhone 5s return policy?

M

macno0b

macrumors newbie
Original poster
Sep 20, 2013
27
0
I bought the 32gb full price device only Att iPhone 5s at Apple Store. The rep told me I only have 14 days to return the phone but I read online that it is 30 days return policy. So is it 14 days or 30 days? I got the white one while waiting for the gold one to come in stock.

Also, I used my brother's credit card to purchase the phone and gave him cash because he wanted to meet spending limit for his credit card bonus sign up. If I find one gold 5s at the store can I do an exchange instead of a refund and repurchase?

Thanks
 
I really hate people who sit around buying a phone they don't really want so they can have it the first day knowing they'll return it. You make it impossible for someone to get what they really want when you do that just because you're impatient.

You have 30 days.

For an Apple iPhone, you have 30 calendar days.
Click to expand...

What is even better is this is posted on Apple's own website and it took me less than 1 minute to get to it. They really do make life easier.
http://store.apple.com/us/help/returns_refund
 
I did this yesterday lol. I had a silver and had a store hold me a gold one for 24 hrs. They asked me for the card I used to purchase the silver one and then exchanged it for my gold. I added AppleCare+ too.
 
GoCubsGo said:
I really hate people who sit around buying a phone they don't really want so they can have it the first day knowing they'll return it. You make it impossible for someone to get what they really want when you do that just because you're impatient.

You have 30 days.



What is even better is this is posted on Apple's own website and it took me less than 1 minute to get to it. They really do make life easier.
http://store.apple.com/us/help/returns_refund
Click to expand...

I wish I can give you more than +1
 
If you buy an iPhone on their website with an in-store pick up option, would you have to return it by shipping it back to Apple or will you be allowed to just return it to any Apple store?

"Note: An iPhone purchased on the Apple Online Store is ineligible for return to an Apple Retail Store."
 
mknlb50 said:
If you buy an iPhone on their website with an in-store pick up option, would you have to return it by shipping it back to Apple or will you be allowed to just return it to any Apple store?

"Note: An iPhone purchased on the Apple Online Store is ineligible for return to an Apple Retail Store."
Click to expand...

If purchased for in-store pick-up, it can be returned in store. If purchased for home delivery, it must be shipped back to Apple.
 
It depends on apple store. One store would not process a return on an online order while another store did it for me without issues.
 
mknlb50 said:
If you buy an iPhone on their website with an in-store pick up option, would you have to return it by shipping it back to Apple or will you be allowed to just return it to any Apple store?

"Note: An iPhone purchased on the Apple Online Store is ineligible for return to an Apple Retail Store."
Click to expand...

saving107 said:
If purchased for in-store pick-up, it can be returned in store. If purchased for home delivery, it must be shipped back to Apple.
Click to expand...

bwsteg said:
It depends on apple store. One store would not process a return on an online order while another store did it for me without issues.
Click to expand...

Some have had good luck in returning the online order to a physical store while others could not. Even the Apple rep told me to take it to the store instead of returning it by mail as I received it but I returned it via USPS. It can go either way for some unknown reason.
 
macno0b said:
I bought the 32gb full price device only Att iPhone 5s at Apple Store. . . . If I find one gold 5s at the store can I do an exchange instead of a refund and repurchase?
Click to expand...

You entered into a legally binding contract the instant you purchased the phone. It's yours now.
 
GoCubsGo said:
I really hate people who sit around buying a phone they don't really want so they can have it the first day knowing they'll return it. You make it impossible for someone to get what they really want when you do that just because you're impatient.

You have 30 days.



What is even better is this is posted on Apple's own website and it took me less than 1 minute to get to it. They really do make life easier.
http://store.apple.com/us/help/returns_refund
Click to expand...

I suspect the confusion comes from the fact that, despite what the website says (in fact, the OP actually posted this before you), Apple employees are telling people that they only have 14 days and not explaining that this is the carrier's return policy.

In short, no need to be an a**, it was a legit question.
 
Anyone buy a gold and want to return it or exchange it? I just purchased a gold mainly because of the hype but it really isn't appealing to me at all and I want to get a silver or space gray.
 
People can do whatever they want with their phones. Apples policy is 30
Day return no questions asked. Who cares if they return it to swap out for another color. People are entitled to do whatever they want.
 
They asked me for the card I used to purchase the silver one and then exchanged it for my gold.
10m.jpg
 
BeeGood said:
I suspect the confusion comes from the fact that, despite what the website says (in fact, the OP actually posted this before you), Apple employees are telling people that they only have 14 days and not explaining that this is the carrier's return policy.

In short, no need to be an a**, it was a legit question.
Click to expand...

Relax turbo. Apple is very clear about the return policy. If there is a rep out there telling him otherwise, then the written return policy will prevail. No need to call people names to feel big. :rolleyes:
 
bwsteg said:
It depends on apple store. One store would not process a return on an online order while another store did it for me without issues.
Click to expand...

^This. My local Apple store would not process my in store pick up order. I had to send it back to Apple.
 
It's quite selfish that people buy phones they don't want just because they have no self control and Can't wait for the colour they actually want. Just be thankful Apple allow you to exchange them.
 
macno0b said:
I bought the 32gb full price device only Att iPhone 5s at Apple Store. The rep told me I only have 14 days to return the phone but I read online that it is 30 days return policy. So is it 14 days or 30 days? I got the white one while waiting for the gold one to come in stock.

Also, I used my brother's credit card to purchase the phone and gave him cash because he wanted to meet spending limit for his credit card bonus sign up. If I find one gold 5s at the store can I do an exchange instead of a refund and repurchase?

Thanks
Click to expand...

I think if u don't have the card u used to purchase, u can ask the apple store person to refund into a store gift card and then use the gift card to purchase the new one.
 
My return period is about to run out yet still cant find a gold 32gb in Chicago stores. Can I return the silver one and request for Apple store credit instead of refund back to the card then use that credit to buy online?

Or exchange for another one (any color) to renew the 30 days return period and wait to get the gold one?
 
Thanks for the link. Im not worried about the 14 days return policy of the carriers because I buy the phone full price and unlocked to use with Tmobile prepaid. I will go to the Apple store today to see what my options are.
 
macno0b said:
My return period is about to run out yet still cant find a gold 32gb in Chicago stores. Can I return the silver one and request for Apple store credit instead of refund back to the card then use that credit to buy online?

Or exchange for another one (any color) to renew the 30 days return period and wait to get the gold one?
Click to expand...

Probably should have waited until you could actually get the phone you wanted. Your situation would be a lot easier.
 
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