apple is having a hard time fixing my laptop

Discussion in 'MacBook Pro' started by weemanpow3, Jun 18, 2009.

  1. weemanpow3 macrumors 6502


    Mar 14, 2008
    This is the history on my laptop

    1. a/c charger burnt out - Replaced charger
    2. graphics glitches - replaced logic board
    3. random shutdowns when on battery - replaced logic board & battery
    4. ^ shipping it back (the problem is still there)

    when I get it back and still the same problem I am gonna request a new macbook pro, my warrenty is out and I had to pay $310.00 for them to fix it and they didn't fix the problem. Any tips you guys have on this situation?
  2. MacModMachine macrumors 68020


    Apr 3, 2009
    i can garuntee they wont give you a new notebook.

    all my days doing apple service i have never seen apple replace a notebook not under warranty unless they damaged it.

    unless someone replaces it under the 8600GT KB likely will just get a repair.

  3. tcphoto macrumors 6502a


    Feb 23, 2005
    Madison, GA
    My Powerbook had two problems with the logic board after the warranty ran out. I spent thirty minutes on the phone with Customer Relations and was told the second repair would be covered. The next day, a Manager from the Apple Store called and they were replacing the computer with a new MBP.
  4. midgetsanchez macrumors regular

    Jun 9, 2009
    Apple's been pretty awesome with applecare. My friend's old classic '06 MBP had a hard drive failure. She mailed it in to apple, only to get a call from them a week later that they somehow "lost" her laptop, and instead sent her a new unibody replacement. Pretty awesome, right?
  5. iLog.Genius macrumors 601


    Feb 24, 2009
    Toronto, Ontario
    I'm going to agree with the second poster. Apple is usually good with these types of things but I have never dealt with a customer or come across it in iLog that a computer was replaced out of warranty. I can't say it never could or would happen but it's slim. If anything, repairs will be courtesy of Apple.

Share This Page