Apple is No. 1 in reliability survey

Discussion in 'Apple, Inc and Tech Industry' started by DaveSW, Feb 22, 2010.

  1. *LTD* macrumors G4

    *LTD*

    Joined:
    Feb 5, 2009
    Location:
    Canada
  2. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #4
    What I find is odd, that in many people complain how poor the quality of Macs are. That is their quality has sunk to a new low. This survey shows quite the opposite and to be honest is inline with what I've experienced with apple, both from a customer support perspective and quality of my apple products.
     
  3. *LTD* macrumors G4

    *LTD*

    Joined:
    Feb 5, 2009
    Location:
    Canada
    #5
    Apple forums on the internet are not a reliable measure of reality. ;)
     
  4. Rodimus Prime macrumors G4

    Rodimus Prime

    Joined:
    Oct 9, 2006
    #6
    Well the other fact that a larger chuck of apple calls will be diverted to Apple Care and Apple directly. Much more than the other manufactures so I do feel Apple score is a little higher than it should be.

    No other manufacture has as good of tech support as Apple does.
     
  5. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #7
    IMO, the fact that their data comes from the number of Mac support calls that they receive makes me not lend too much credibility to their survey.

    Like Rodimus pointed out, who the heck calls "Rescuecomm" for Mac support?!

    And it wasn't even a year ago when Rescuecomm dropped Apple to third place.
    http://gizmodo.com/5182321/apple-fa...eliability-report-loses-to-asus-and-lenovoibm
     

Share This Page