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Apple is No. 1 in reliability survey
- Thread starter DaveSW
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What I find is odd, that in many people complain how poor the quality of Macs are. That is their quality has sunk to a new low. This survey shows quite the opposite and to be honest is inline with what I've experienced with apple, both from a customer support perspective and quality of my apple products.
Well the other fact that a larger chuck of apple calls will be diverted to Apple Care and Apple directly. Much more than the other manufactures so I do feel Apple score is a little higher than it should be.
No other manufacture has as good of tech support as Apple does.
IMO, the fact that their data comes from the number of Mac support calls that they receive makes me not lend too much credibility to their survey.
Like Rodimus pointed out, who the heck calls "Rescuecomm" for Mac support?!
And it wasn't even a year ago when Rescuecomm dropped Apple to third place.
http://gizmodo.com/5182321/apple-fa...eliability-report-loses-to-asus-and-lenovoibm
Like Rodimus pointed out, who the heck calls "Rescuecomm" for Mac support?!
And it wasn't even a year ago when Rescuecomm dropped Apple to third place.
http://gizmodo.com/5182321/apple-fa...eliability-report-loses-to-asus-and-lenovoibm