apple is pissing me off

Discussion in 'MacBook Pro' started by jbrenn, Apr 6, 2009.

  1. jbrenn macrumors 6502a

    Joined:
    Aug 27, 2008
    #1
    I have a 17 MacBook Pro 2.4 160 256 vram. I purchased the computer on march 16 2009. It was new from amazon. The video card went out on the 24. sent it in and had it back monday. I used the computer for a few hours and tuesday morning i had scrambled video again. went in to the apple store they looked at it and the case notes and said that they had replaced the logic board with the revision b so the card should have been fine. The apple store shipped it to Houston and I got it back today. The hard drive was a clean install of Leopard. That did not matter to me as i have not had the computer long enough to put much of any data on the computer. Now i am getting this message "A USB device is currently drawing too much power. The hub it is attached to will be deactivated." No usb device is installed.

    here is a list of things that have already been replaced
    (2) logic board
    battery
    1 GB ram

    Needless to say i have an appointment in the morning.
    i just wanted to rant a little.
     
  2. Psychmike macrumors regular

    Joined:
    Aug 3, 2008
    #2
    Wow. That sucks. It seems like many people who have problems with Apple have multiple, repeated problems with Apple. Perhaps there's something systemmic in lemons like a dirty power supply.

    In any case, I hope they treat you well! My vote is that you get a brand new machine if that's what you want!
     
  3. lancewyoming macrumors newbie

    Joined:
    Mar 17, 2009
  4. jjahshik32 macrumors 603

    Joined:
    Sep 4, 2006
    #4
    I think you will love Apple soon enough.

    If your 17" goes crap for the 3rd time, ask for a replacement of the current model, in which would be an equivalent to a 2.66GHz unibody mbp for free.
     
  5. jbrenn thread starter macrumors 6502a

    Joined:
    Aug 27, 2008
    #5
    It does seem that way. I had a whitebook replaced with the unibody in October.
    I have another macbook pro that has had a fan replaced and I bought that one in January It is starting to show scrambled video as well.
     
  6. MVApple macrumors 6502a

    Joined:
    Jul 18, 2008
    #6
    One thing I learned when I had a big mess with HP is that you always want to return a product to the store you bought it from if at all possible. If you still have the machine and it's the same serial number, I would return it to amazon as defective. If they don't have it in stock anymore you can always get a refund.

    Personally, that machine sounds like a lot of trouble to me. Thats just way too many problems for something that even isn't a month old.
     
  7. UltraNEO* macrumors 601

    UltraNEO*

    Joined:
    Jun 16, 2007
    Location:
    近畿日本
    #7
    I purchased the last 17" 2.6Ghz from the refurb store and so far ain't experience any faults yet... other than the hinge is looser than the MBP15... but nothing major.
     
  8. snowmoon macrumors 6502a

    snowmoon

    Joined:
    Oct 6, 2005
    Location:
    Albany, NY
    #8
    Keep calm and work through the system. Call AppleCare and talk to a manager. It's obvious at this point that you are talking a 3rd motherboard within a month of purchase so unless they have some other valid suggestion I would ask for a replacement.

    They will probably assign a Product Specialist to you and they will authorize a replacement. You put the old one in a box and drop it off at fed-ex and in two business days you have a brand new unit at your door.
     
  9. jbrenn thread starter macrumors 6502a

    Joined:
    Aug 27, 2008
    #9
    it was not the motherboard. it was the left io board. I talked to them and they said one more repair and they will replace the machine.
     
  10. kastenbrust macrumors 68030

    kastenbrust

    Joined:
    Dec 26, 2008
    Location:
    North Korea
    #10
  11. PhilN macrumors newbie

    Joined:
    Apr 4, 2009
    Location:
    Northeastern PA
    #11
    I have had a not so pleasant experience with service as well. I had liquid damage on my late 08 MBP, fully my issue. I paid $1300, they sent it out and it came back with scratches and gouges on the clam shell. They sent it out again and it sat for weeks while apple and the tenn. repair center argued over which one of them is paying for the damages. Not great customer service on a $2000 computer. I still don't have it... it looks like FedEx delivered it to the store this morning so they should be calling me any minute. My hope is the original repair (top case and logic board) was done without any issues.

    Good luck...
     
  12. jbrenn thread starter macrumors 6502a

    Joined:
    Aug 27, 2008
    #12
  13. dkirlew macrumors member

    Joined:
    Feb 11, 2007
    #13
    I recently had my airport and sound card go out. I took it to the Apple store and they said liquid damage caused the problem so $1,240 repair. I called Apple Care and said I've had multiple Superdrive problems, battery problems etc. My Customer Service Rep said that due to the overwhelming problems with my Macbook Pro they will consider replacing the defective parts in spite of the liquid damage claim. (I am careful with my laptops) They just couldn't replace the unit because it supposedly had liquid damage. I had it shipped out on Thursday and got it back yesterday. New Logic board, new battery, new casing (other one was cracking not my fault) amongst other things.
     
  14. jjahshik32 macrumors 603

    Joined:
    Sep 4, 2006
    #14
    This is strange, my cousin had a 12" powerbook that he swore to GOD that he's never spilled any liquid on. After the logic board went crap they told him that it was due to liquid damage.

    How strange... Either my cousin doesnt remember that he spilled anything or my cousin or Apple is a liar.
     
  15. snowmoon macrumors 6502a

    snowmoon

    Joined:
    Oct 6, 2005
    Location:
    Albany, NY
    #15
    I've often wondered what the technical specs are on those "water strips". Could condensation or humidity be enough to set them off ( especially over time ). You have no way of knowing if they even came that way or what sets them off.
     
  16. dkirlew macrumors member

    Joined:
    Feb 11, 2007
    #16
    Yeah. I doubt they would have replaced mine though if I just had the liquid damage claim. Apple care recognized I've had multiple problems with the unit which they looked at more than the liquid damage.
     
  17. Consultant macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #17
    Apple have no reason to lie. Whoever inspecting the machine will be paid no matter if they do that particular repair or repair on a different machine.

    They do have reasons to deny coverage if it LOOKS like user damage (liquid).
     

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