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ZofiaK

macrumors newbie
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Apr 18, 2014
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Ever since I got my 2013 MacBook Air 13" upgraded to Intel Core i7, I'm experiencing issues with the internet. It keeps disconnecting for no reason. This never happened on my previous 2012 MacBook Pro 13". First I though there is something wrong with the wi-fi routers. I contacted Comcast dozens of times, they just sent out refresh signals, until they decided to come and replace the routers. Then when the problem kept occurring, they told me that there must be something wrong with the laptop. That's when I contacted AppleCare, I sent it in for a repair. After I got my laptop back, yes, the problem still happened. I contacted AppleCare back, and I had to send it in for a repair again. When I got it back, guess what, the internet still disconnected. So when I called back, they transferred me to a senior supervisor which told me that we will need to do some diagnostics. We did the diagnostics for hours at times over the phone. I sent him diagnostics file when the internet was working and when it was now. When I told them every other Wi-Fi device works fine in my house, and asked if they could replace the laptop since it never happened to my other MacBook and non of my other devices disconnect from the internet. They refused, they said that's not an option. What should I do? What would you do?
 
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I'd switch to a basic cable modem from Comcast and get my own router. Generally the routers provided by cable companies aren't good.
I'm sorry I do have my own router, it's the Cisco Linksys EA3500. The modem though is provided by Comcast. My bad.
 
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Are you able to see anything in, say, the console when your connection drops? Not that it matters, but which O/S are you running?
 
Are you able to see anything in, say, the console when your connection drops? Not that it matters, but which O/S are you running?
By the console, what do you mean? Am I able to see all the lights on the modem, yes i am. The wi-fi is working fine on my iPhone and my moms laptop. I'm on OS X Mavericks.
 
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I'm sorry I do have my own router, it's the Cisco Linksys EA3500. The modem though is provided by Comcast. My bad.

I'm using a Cisco E2500 router. Have been using it for close to 2 years now with good success. Wish it had a bit more range. My MBA, Mac Pro and my Android phone all connect fine just fine, as did my late wife's iMac.

The Modem is also a Cisco, Model DPQ3212 provided my Cox Cable.

Lou
 
What happens when you use WiFi outside of your house, say at a Starbucks?
The AppleCare representative told me to connect to a different network and see if the problem still occurs. So I did, and it still disconnects :(
 
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