I was charged an extra ~$14 on an order by (Apple's) mistake. When I called to inquire, they looked into it, apologized, and said that they would actually refund me $20 to make things right. But, here is the email that I got from Apple: Dear Apple Customer, Thank you for contacting Apple. At your request, Apple will issue a $999,999.99 credit and send it to your credit-card company within five business days. Please contact your credit-card company if you have questions about when the credit will be posted to your account. Sincerely, Apple Online Store Team Answers to many post-sales questions can be found at the Apple Store Customer Service website: <http://www.apple.com/support/store> Sweet. Now I can buy something reeeeeally nice! I'm sure the reimbursement won't actually go through that way, but I still thought it was amusing!