Apple issuing new fix for flickering screen - in 3 weeks!

Discussion in 'iMac' started by OldCorpse, Jan 25, 2010.

  1. OldCorpse macrumors 65816


    Dec 7, 2005
    compost heap
    So, it looks like it will be another 3 weeks for Apple to issue another fix for the flickering screen problem, according to AI:

    "Soon after Apple delayed shipments of its big screen 27-inch iMac, various users have begun to report from AppleCare technicians that a second fix for screen flickering affecting the hardware is due within 3 weeks.

    In a thread on the Apple Discussions forums that spans nearly 250 pages, users have begun to report conversations with AppleCare representatives who claim a new update is forthcoming. A month ago, Apple released a software fix for the flickering issue on the 27-inch iMac, but since then users have said it did not address the problem."
  2. jezs macrumors newbie

    Jan 25, 2010
    Well my i7 which was susposed to be delivered tomorrow has just changed status to "returned to apple". On the UPS site it is "SERVICE DISRUPTION OCCURRED / SHIPPER REQUESTED RETURN OF PACKAGE".

    Interestingly I had two packages and only the 17.5 kilo one (obviously the imac) has this status.

    Oh and the apple store is closed now so I cant ask them whats going on grrr.

    Nice to know it got all the way from Shanghai to the UPS depot round the corner before being pulled back though :D

    So is this a recall?
  3. Btom macrumors 6502a

    Nov 19, 2009
    I think Apple is threading very carefully at the moment, since they are about to release quarterly financial results very soon. Official recall right now would be very disruptive, even admitting higher than normal failure rate could be harmful.
    But technically you are probably right, since they recalled your computer...

    Tom B.
  4. Sir Cecil macrumors 6502a

    Mar 31, 2008

    If your delivery fell 20 feet onto the tarmac and the box was caved in, I doubt that would lead to a mass recall of all in-transit iMacs.
  5. Sir Cecil macrumors 6502a

    Mar 31, 2008
    The delivery obviously suffered a mishap in-transit. How does that translate into a political thriller involving quarterly financial results and failure rate cover-ups?
  6. MacModMachine macrumors 68020


    Apr 3, 2009

    if it suffered a mishap...why would the shipper request it back ?

    your theory does not make sense.
  7. hakr macrumors regular

    Jan 18, 2009
    Western shore, Chesapeake Bay. Maryland
    Another day, another rumor. Nothing new here. :D
  8. Sir Cecil macrumors 6502a

    Mar 31, 2008

    If a substantial package you sent became externally and obviously damaged in transit, they'd inform you. You'd then ask them to return it, or deliver it anyway. Why does that not make sense?
    In those circumstances, would you prefer a Fedex clerk make the decision for you, without informing you and seeking your decision?
  9. jezs macrumors newbie

    Jan 25, 2010
  10. Ecoh macrumors 6502a


    Oct 30, 2009
    Apple has in the past done mass recalls of items that were in the delivery system. For reasons know only to Apple.
  11. Btom macrumors 6502a

    Nov 19, 2009
    I admire your insight.

    Tom B.
  12. SaSaSushi macrumors 68040


    Aug 8, 2007
    Takamatsu, Japan
    I don't think Apple is making any secrets about the delays in shipment for the 27 inch iMac. Anyone can see that it says "Ships: 3 Weeks" on the online Apple Store. Corporate clients with UPS have an intercept system that allows them to have packages en route sent back to to the shipper for a fee. The only thing that is yet open for speculation is the exact reason for these delays.

    It is not a recall either, obviously. Not yet, anyway. A recall would be a request to all those who have purchased the iMacs and taken delivery to return them for repair/replacement. As mentioned Apple is preparing another firmware update to fix it supposedly.

    If the next firmware fix doesn't cure the vast majority of flickering iMacs then I could see a recall for the affected machines becoming a possibility.
  13. Btom macrumors 6502a

    Nov 19, 2009
    iMacs week 03 anybody?

    Just wondering, did anybody get a week 03 27" iMac yet?
    I was checking iMac Issues site and for a long time the latest production week stopped at 02.
    Just curious, did they stop shipments or something?

    Tom B.
  14. tigereat macrumors regular

    Dec 23, 2009
    How did you know? Have you experienced like that before and got a call from them?
  15. baslotto macrumors regular

    Feb 13, 2007
    I was at an authorized Apple reseller in North America today.
    The clerk told me they haven't received new i5s in 3 weeks.

    He also added in a little naive way that after that happens they usually get new improved machines. I highly doubt this is the case since it's not even 2 months since they have been released.
    This tells me that nobody, including the stores know what's going on, unless they take the info from here to know just a little more.
  16. sneakyzeal macrumors member

    Sep 21, 2009
    New Zealand
    You mean "over 3 months"..?
  17. Bryan Bowler macrumors 68040

    Sep 27, 2008
    It's been over 3 months since the last release...

  18. Sir Cecil macrumors 6502a

    Mar 31, 2008
    Go and read the insurance regulations and see what they say.
  19. baslotto macrumors regular

    Feb 13, 2007

    OK, but my post doesn't change the moral of the story. Are you guys expecting a boost sooner than 2-3 months from now? I'm not, but I'd be happy to be wrong...
  20. jezs macrumors newbie

    Jan 25, 2010
    So Apple say they don't know why it is being returned and there is nothing on their system.

    UPS say Apple asked them to return it and wont send it to me until Apple tell them to.

    Apple say they already did that... brilliant.

    BTW: This is a week 3 machine going on the serial on the invoice.
  21. chockymonster macrumors member

    Jul 9, 2008
    My 8 day old i5 started flickering yesterday and I ended up with the bottom 1/4 of the screen at the top of the monitor.
    Contacted applecare and they told me that something was being worked on and I'd be contacted within 3 weeks and told how they would be progressing, there was no mention of if it was a software or hardware fix.

    My external monitor is as good as gold when the flicker is occuring which is very frustrating.

Share This Page