This is a copy of the post I sent to Apple ITUNES. I advise anyone to think twice before purchasing form Apple. As much as I like the MAC, ITUNES and its policies bother me, especially when the problem was caused by the Apple techs. My previous post to Apple Itunes indicated the Case# where the Techs stated they would post what had happen and still the ITUNES refused to help.
( follow -up from the ITUNES RESPONSE claimed they would not allow a download then another email form them states they could not locate the movies, yet in my Itunes account/history are the dates, order numbers, and names of the movies.
Dear ITUNES:
This is ridicules. I have now lost two sets of movies form my "backups while on the phone and following what your Apple Techs told me to do step by step. I specifically identified having my backup on the Apple TV and that they were not on my IMAC. The first step as the Apple Care Tech stated was to link my APPLE TV with my IMAC on Itunes, which it previously had done, but was not doing now. The Apple TECH stated after the movies were transferred, my APPLE Time Capsule would back them up, since it also was not backing up properly. The process was started as instructed by the TECH. After the process and not seeing the transferred movies on the IMAC a Apple TV tech was brought into the conversation and it was discovered that one step had not been followed by the Apple Tech. Now, due to the Apple Tech missing one step I am out of these three movies. I need to speak, address, the main office of Itunes- Customer Care Director. I am tired of paying for Apple Care and then your people mess it up.
MTK501
( follow -up from the ITUNES RESPONSE claimed they would not allow a download then another email form them states they could not locate the movies, yet in my Itunes account/history are the dates, order numbers, and names of the movies.
Dear ITUNES:
This is ridicules. I have now lost two sets of movies form my "backups while on the phone and following what your Apple Techs told me to do step by step. I specifically identified having my backup on the Apple TV and that they were not on my IMAC. The first step as the Apple Care Tech stated was to link my APPLE TV with my IMAC on Itunes, which it previously had done, but was not doing now. The Apple TECH stated after the movies were transferred, my APPLE Time Capsule would back them up, since it also was not backing up properly. The process was started as instructed by the TECH. After the process and not seeing the transferred movies on the IMAC a Apple TV tech was brought into the conversation and it was discovered that one step had not been followed by the Apple Tech. Now, due to the Apple Tech missing one step I am out of these three movies. I need to speak, address, the main office of Itunes- Customer Care Director. I am tired of paying for Apple Care and then your people mess it up.
MTK501
