Apple iUP UK - Take the same ID!

Discussion in 'iPhone' started by MrJM, Sep 22, 2017.

  1. MrJM macrumors 6502


    Jan 15, 2012

    I've just got home after upgrading on the iUP in the UK.

    Just thought I would share something I learnt today. When you do your upgrade you need to make sure that you use the same ID as when you enrolled. I had my driving licence with me when I went to the store and it kept saying my details could not be found. Apparently I used my passport to enrol and they needed that to do the upgrade! Luckily I managed to get hold of my passport and when they used that it worked fine!

    The store said its in the terms and conditions, Im checking them now!

    I haven't read this anywhere on any communication from Apple, all my emails say just take photo ID. In hindsight I should have just taken both, but there you go!

    Hopefully this will be useful to someone.

  2. macrumors 604

    May 26, 2016
    Thanks for sharing this. I just got on it this year.
  3. daleski75 macrumors 68000


    Dec 10, 2008
    Northampton, UK
    Nice to know that just a pity they keep turning me down, will try next year and will make a mental note for what ID I used if i am ever successful!
  4. BigMcGuire Contributor


    Jan 10, 2012
    I used to do an early iUP upgrade. They asked my SSN twice along with home address. Took me 5 minutes. (The in store iUP signup in May 2016 took me 2 hours). lol.
  5. macrumors 604

    May 26, 2016
    I did it at the store and don’t think it took me more than 5 mins.

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4 September 22, 2017