Apple Japan declining iPad International Warranty

Discussion in 'iPad' started by LEOMODE, May 30, 2010.

  1. LEOMODE macrumors regular

    Joined:
    Jun 14, 2009
    Location:
    Irvine, CA
    #1
    I went to the shop in Ginza, Tokyo to get the service for my ipad purchased in the U.S.

    It was full of people on the first floor with the fact that the iPad was released 2 days ago.

    I went to the Genius Bar and talked to the person there named "Matt" (japanese guy with fake american name), and guess what he says:

    "no international warranty, you cannot get the service"

    So I said, where does it say that it's not international warranty, show me, and he couldn't show anything.

    He basically just said he talked to the tech support and he got the answer that it's not international warranty.

    Now under the warranty page on apple it says limited. but it doesnt say like the iphone where "the service is only for the country you have purchased"

    Is iPad really not international warranty or is he wrong?
     
  2. northernbaldy macrumors 6502a

    northernbaldy

    Joined:
    Jan 13, 2010
    Location:
    the north, UK
    #2
    Very strange
    I got a new battery (free) for my MacBook pro in Nagoya, no questions, no hassle
    I would be surprised that the ipads are excluded from international warranty
     
  3. LEOMODE thread starter macrumors regular

    Joined:
    Jun 14, 2009
    Location:
    Irvine, CA
    #3
    Not to mention when he was talking to another rep, he said it in Japanese something like

    "if we accept this, then we might have to accept more"

    whether he meant if he will accept international warranty or not even if it is international warranty, he just lost trust to me as an apple support technician. how unprofessional he was
     
  4. ziggyonice macrumors 68020

    ziggyonice

    Joined:
    Mar 12, 2006
    Location:
    Rural America
    #4
    Hmm, I've never heard of AppleCare not working internationally. There IS something in the fine print that says:

    But most of the time they're usually very good about working worldwide. Maybe you should try again and try talking to someone else. Or call Apple.
     
  5. TheMacBookPro macrumors 68020

    TheMacBookPro

    Joined:
    May 9, 2008
    #5
    MacBooks/MBPs have int'l AppleCare. iPads and iPhones do not.
     
  6. Frado macrumors member

    Joined:
    Sep 13, 2009
    #6
    I thought only the iPhone didn't have international warranty? So the iPad doesn't have it either? That's a bummer. Was going to buy one in the US, but I'd like my warranty in Europe as well
     
  7. Toonbay macrumors 6502

    Toonbay

    Joined:
    May 25, 2010
    Location:
    Whitley Bay, North East UK (God's Country)
    #7
    Well I can tell you 100% that iPad does have international warranty as I have an e mail from apple confirming this.
    I bought a US ipad in may and had a problem with screen which sorted it self out but apple confirmed they would replace or fix on UK release.
    Like I said I have an e mail to confirm this so I would go back in again
     
  8. Caris macrumors 6502a

    Caris

    Joined:
    Sep 25, 2006
    Location:
    Newcastle Upon Tyne, UK
    #8
    I've been told from 3 separate Apple stores the warranty is not worldwide, it's region based like the iPhone.
     
  9. Frado macrumors member

    Joined:
    Sep 13, 2009
    #9
    Mixed reply's then? @ Above saying it does have warranty: you do need the receipt probably right?
     
  10. Eraserhead macrumors G4

    Eraserhead

    Joined:
    Nov 3, 2005
    Location:
    UK
    #10
    Maybe he made a mistake, he's Japanese and probably wouldn't want to lose face.

    Go to another Tokyo Apple Store and ask again, and don't bring up the first incident.
     
  11. Babybandit macrumors regular

    Joined:
    Oct 29, 2008
    #11
    Only their computers actually have International Apple Care / Warranty I believe, iPads, iPhones do not.

    I think if you want, you should go to http://www.apple.com/legal/applecare/appforipad.html, download the PDFs for USA - and find the fineprint where it says you can get the APP / Warranty. If it doesn't exist there, you're probably SOL.
     
  12. Nipz macrumors 65816

    Nipz

    Joined:
    Nov 1, 2006
    Location:
    UK
    #12
    Maybe worth forwarding it to him so he can take it with him :)
     
  13. LEOMODE thread starter macrumors regular

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    Jun 14, 2009
    Location:
    Irvine, CA
    #13


    I'll be so appreciated if you can forward the email to me so I can show it to them ;)
     
  14. Frado macrumors member

    Joined:
    Sep 13, 2009
  15. Nipz macrumors 65816

    Nipz

    Joined:
    Nov 1, 2006
    Location:
    UK
    #15
    +1 just incase I need it :)
     
  16. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #16
    The ipad carries an international warrenty, in store if the country has stores and phone if they don't. I've already had this conversation with apple.
     

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