Apple just replaced my phone

For whatever reason Apple just completely replaced my iPhone 6s free of charge. The phone is out of warranty over a year.

I'm not sure why as it was the battery that was causing issues however I was originally told via the support app that my phone would be serviced for a charge, To add, the model was not on the faulty battery list published last year.

Was pleasantly surprised as I bought the phone in Australia and it was replaced in Spain!

 

Thanks buddy

I was very impressed as like I said it was completely free!

I've been a big critic of Apple's reluctance to keep up with features compared to the rest of the market but their customer service does seem to continually improve.

 

One quick thing worth mentioning was that my new phone was already waiting, I think.

Either I missed something or the staff side of the Genius Bar is stocked up with phones but he literally discovered the resolution and then produced the boxed phone, literally out of thin air.

Does anyone know if the Genius Bar has some sort of technical delivery system to the bar staff as he didn't leave me yet produced this phone, pretty amazing as it was exactly the right color, gb size and model.