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Apple Keeps Trying to Access My Mac - Very Troubling!

It is related to your system, as Apple is offering to connect to your system. You have to allow it, of course.
The question remains --- why does Apple need to connect to your system? You have prepared for that at some point, and that preparation (apparently) remains in place.
Apple should fix this, but you have to let them know about it with a tech support call (or tech chat with apple). Apple needs to help you find the "invite" that remains available to your computer. THAT'S why people think it is related to your system.
Not your AppleID, per se. But YOUR system, your Mac. Apple needs to help you find the invitation, which you set at some point (with Apple's help). Apple needs to help you with that. You need a support call to Apple so they can clear that out.
 
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DeltaMac said:
It is related to your system, as Apple is offering to connect to your system. You have to allow it, of course.
The question remains --- why does Apple need to connect to your system? You have prepared for that at some point, and that preparation (apparently) remains in place.
Apple should fix this, but you have to let them know about it with a tech support call (or tech chat with apple). Apple needs to help you find the "invite" that remains available to your computer. THAT'S why people think it is related to your system.
Not your AppleID, per se. But YOUR system, your Mac. Apple needs to help you find the invitation, which you set at some point (with Apple's help). Apple needs to help you with that. You need a support call to Apple so they can clear that out.
Click to expand...
As I have stated already, I have spoken to Apple. I spoke to a senior advisor. He was utterly flummoxed by the whole thing and had no solution other than to report it to engineering.
 
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I've never heard of anything like this before.
If that suddenly popped on my Mac, I, too, would be unsettled!

Just some thoughts:

Do you use iCloud?
If so, why not SIGN OUT of iCloud and run like that for say, 2-3 days?
Does the popup keep bothering you?

Have you tried powering down, and then rebooting into "safe mode"?
(hold shift key down at bootup).
Does that change anything?

Does ANYONE else have access to your Mac?
Anyone at all?

Have you ever permitted AppleCare to "screenshare" like this before?

Having said that:
I NEVER use iCloud. Never.
I've never used any type of screensharing, either.
 
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Fishrrman said:
I've never heard of anything like this before.
If that suddenly popped on my Mac, I, too, would be unsettled!

Just some thoughts:

Do you use iCloud?
If so, why not SIGN OUT of iCloud and run like that for say, 2-3 days?
Does the popup keep bothering you?

Have you tried powering down, and then rebooting into "safe mode"?
(hold shift key down at bootup).
Does that change anything?

Does ANYONE else have access to your Mac?
Anyone at all?

Have you ever permitted AppleCare to "screenshare" like this before?

Having said that:
I NEVER use iCloud. Never.
I've never used any type of screensharing, either.
Click to expand...
One more good question..

Where did you purchase the MAC? Official Apple Store or some where else?
 
anaudiopro said:
They were totally perplexed and reporting to engineering for investigation.
Click to expand...
If you don’t hear from Apple within a week, personally I would bring it to a Apple Store and get them to look at it.

If there’s no resolution from them.

Unfortunately the next step would be to do a complete wipe and clean install.

That’s what I would do.
[doublepost=1549125744][/doublepost]
anaudiopro said:
Apple direct...
Click to expand...
Apple-direct.com?

Or directly from official Apple? Not being pedantic, it’s an honest question.
 
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upandown said:
If you don’t hear from Apple within a week, personally I would bring it to a Apple Store and get them to look at it.

If there’s no resolution from them.

Unfortunately the next step would be to do a complete wipe and clean install.

That’s what I would do.
[doublepost=1549125744][/doublepost]
Apple-direct.com?

Or directly from official Apple? Not being pedantic, it’s an honest question.
Click to expand...
Directly from Apple. I have already done a total wipe and clean install. Multiple times actually.
 
I think the answer is pretty simple:
Have Apple tech support help you with a direct screen connection, so it works from Apple's end.
Then, remove the support connection (reverse the process), so it is removed.
and --- Done!
(I bet that's what "engineering" offers to you, if anything.)
 
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