Apple launch nMP repair programme for GPU issues

Discussion in 'Mac Pro' started by h9826790, Feb 6, 2016.

  1. h9826790 macrumors 604

    h9826790

    Joined:
    Apr 3, 2014
    Location:
    Hong Kong
    #1
    Quote from the news.

    Apple notes that Mac Pros manufactured between February 8, 2015 and April 11, 2015 are eligible for repairs due to issues with the machine’s graphics cards that “may cause distorted video, no video, system instability, freezing, restarts, shut downs, or may prevent system start up.”

    Apple goes into a bit more detail about the symptoms eligible for repair:

    • Distorted or scrambled video on the external display
    • No video on the external display even though the computer is on
    • Computer freezes or restarts unexpectedly
    • Computer will not start up
    Apple has instructed staff and authorized service providers to fix eligible Mac Pros showing signs of graphics issues at no charge to the customer. The repair will consist of Apple swapping out the graphics card and on average will take 3-5 days.
     
  2. Earl Urley macrumors regular

    Joined:
    Nov 10, 2014
    #2
    Apple OR your local AASP can handle the repair.

    According to Apple, if any or all of the conditions are met, BOTH GPU cards must be replaced.
     

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