Apple Launches 2023 Mac Mini Repair Program Due to Power Issue

[MacRumors]

Apple today launched a repair program for Mac mini models with the M2 chip, after it determined that a "very small percentage" of these computers may no longer power on. No other Mac mini models are part of this program.

If your Mac mini has exhibited this issue, you can enter its serial number on Apple's website to see if it is eligible for this program. If it is, Apple or an Apple Authorized Service Provider will provide service, free of charge.

Mac mini models with the M2 chip were first released in 2023, but Apple says that affected units were manufactured between June 16 and November 23 of 2024.

The worldwide program covers an eligible Mac mini for up to three years after it was purchased.

Apple did not provide a reason for the power issue.

Article Link: Apple Launches 2023 Mac Mini Repair Program Due to Power Issue

 

[segfaultdotorg]

Giving them a free upgrade to the Mac mini Pro would be the least they could do!

 

[sw1tcher]

Apple today launched a repair program for Mac mini models with the M2 chip, after it determined that a "very small percentage" of these computers may no longer power on. No other Mac mini models are part of this program.

😂

It's always "a very small percentage/number" of people affect.


“We are aware that a small number of users are having issues with their third-generation butterfly keyboard M2 Mac mini and for that we are sorry. The vast majority of Mac notebook mini customers are having a positive experience with the new keyboard Mac.”

 

[Naraxus]

😂

It's always "a very small percentage/number" of people affect.


“We are aware that a small number of users are having issues with their third-generation butterfly keyboard M2 Mac mini and for that we are sorry. The vast majority of Mac notebook mini customers are having a positive experience with the new keyboard Mac.”

Apple has the numers. We don't. I think I'll trust Apple far more than MacRumors posters

 

[The Clark]

Apple has the numers. We don't. I think I'll trust Apple far more than MacRumors posters

I think it's probably safe to trust neither.

 

[ZipZilla]

I have 2 of these, no power issues. Obviously I need a brand new Mac Studio to remedy the issue

 

[JPack]

😂

It's always "a very small percentage/number" of people affect.


“We are aware that a small number of users are having issues with their third-generation butterfly keyboard M2 Mac mini and for that we are sorry. The vast majority of Mac notebook mini customers are having a positive experience with the new keyboard Mac.”

Butterfly keyboard service program was also a “small percentage.” 😂

Legally, if it’s “large,” there would be grounds for a recall, not service program.

 

[dumastudetto]

Apple has the numers. We don't. I think I'll trust Apple far more than MacRumors posters

The numers are consistent with an exemplary quality assurance process. Occasionally something goes wrong, but when QA is as good as Apples it'll always be a small numer of people affected.

 

[Naraxus]

I think it's probably safe to trust neither.

Like Regan once said - trust but verify.

 

[TigerNike23]

😂

It's always "a very small percentage/number" of people affect.


“We are aware that a small number of users are having issues with their third-generation butterfly keyboard M2 Mac mini and for that we are sorry. The vast majority of Mac notebook mini customers are having a positive experience with the new keyboard Mac.”

Ding ding ding

 

[TigerNike23]

Like Regan once said - trust but verify.

He said that so much to Gorbachev that Gorbachev one joked “you repeat that at every meeting!”

 

[macfacts]

😂

It's always "a very small percentage/number" of people affect.


“We are aware that a small number of users are having issues with their third-generation butterfly keyboard M2 Mac mini and for that we are sorry. The vast majority of Mac notebook mini customers are having a positive experience with the new keyboard Mac.”

Apple is saying 6 months worth of manufacturing, that doesn't sound small. So people that buy second hand, will be playing the lottery.

 

[ThailandToo]

Butterfly keyboard service program was also a “small percentage.” 😂

Legally, if it’s “large,” there would be grounds for a recall, not service program.

I had three replaced. On the same purchase within one year. Then my next model had no issues with the same keyboard. Weird for sure but seemed widespread based on the issues people reported and even the Apple staff seemed to report upon each replacement/repair. I ended up getting a new MBP next model year that was nicer with more of everything after my third repair and complaint.

 

[svish]

Have not heard much about this issue. Anyway good to know about the repair program.

 

[Wanted797]

Giving them a free upgrade to the Mac mini Pro would be the least they could do!

Why? Hardware fails. The company will replace or repair with a like for like device.

 

[danny842003]

Butterfly keyboard service program was also a “small percentage.” 😂

Legally, if it’s “large,” there would be grounds for a recall, not service program.

Aren’t recalls for safety issues?

 

[Unami]

😂

It's always "a very small percentage/number" of people affect.


“We are aware that a small number of users are having issues with their third-generation butterfly keyboard M2 Mac mini and for that we are sorry. The vast majority of Mac notebook mini customers are having a positive experience with the new keyboard Mac.”

It's always a small number and it's always a coverage of three years after purchase (and two years after release, when a lot of people already have paid an arm and a leg for a repair)

 

[Mitochris]

Like Regan once said - trust but verify.

There’s a German saying: trust is good, control is better.

 

[robertosh]

I've checked mine I got: "Better luck next time"

 

[benwiggy]

Checked my serial -- and it's not in the range. Had no problems, either.

I have had several Macs that got free repair due to flagged known issues -- like my 2014 MBP, which got a new lid because of a screen coating. Sometimes, Apple can be slow to acknowledge the problem, but less than 1 year is pretty good.

 

[Nugat Trailers]

Apple is saying 6 months worth of manufacturing, that doesn't sound small. So people that buy second hand, will be playing the lottery.

Honestly, it probably is.

The vast majority of the M2 Minis would have been made likely early before their original launch, with production scaling down over time.

Considering the M4 Mini came out in November 2024, which would have been made earlier as well, likely having some resources go towards that from M2 Minis...

Plus the mini itself's not exactly the best selling Mac.

 

[fatTribble]

Giving them a free upgrade to the Mac mini Pro would be the least they could do!

Or the most

 

[vegetassj4]

If this happened to their laptops, we could have called them Apple PowerlessBooks.

 

[JosephAW]

Recently sold my M2 mini to a family member, they’ll be knocking on my door if it doesn’t turn on.
I asked them if they want me to continue AppleCare but they said no.

 

[litmag01]

On the sunny side of the street, for most other manufacturers this would go unacknowledged publicly.