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"A new computer built by my company ships with a hard drive potentially prone to failure and file corruption. The drive fails and loses thousands of documents depended upon by the user. Now, should we initiate a hard drive replacement program? Take the number of computers in the field, A, multiply by the probable rate of failure, B, multiply by the amount lost from a lawsuit, C. A times B times C equals X. If X is less than the cost of a program, we don't do one."

I was late to the party. That was my exact thoughts (I was going to post the vid clip) when I read

Apple has determined that a small number of 3TB

small number my ass

why is the news never giving the clear picture but a picture that one has to decipher.
 
Sorry doesn't make sense to me. The hard drive is failing. Who cares who did the replacing?

because who's to say what it was replaced with? who's to say it even happened? I could make a website in half an hour and call myself a "business" and print out a receipt saying the drive was replaced and try to get money out of apple for it. its called fraud, and its the reason an AUTHORIZED service center has to do it in order to be reimbursed.
 
Yeah, we've replaced 4 of the smaller ones, it's a pain every time.

What does Apple care?
 
So then you did read the whole article, and you know that Backblaze is having a normal failure rate with their newer 4TB drives. In fact they mention that they just added 5,000 more to the 12,000 that they already have. I believe this is their most used drive right now.

So while Seagate may have historically had more problems (for most of their existence, actually) that doesn't make them an automatic "poor choice." As long as they can keep producing good drives with failure rates not too far off of the competition, they're still a consideration.

Nevertheless, I usually opt for other brands, unless Seagate gives me an obvious advantage (such as cost or performance).
 
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And the answer is NO. The repair has to have been done through the Apple Store or an authorized Apple provider to receive a refund for any repairs.

Makes sense.

Actually, doesn't really make sense at all.
I am a qualified PC repair technician. I have replaced dozens of parts on Apple devices before with 100% success. But am I apple authorized? No I am not.
Why should I have to pay someone else to do what I do for a living quite well just for Apple to pay for the cost?
At the very least, Apple knows what the repair WOULD cost at an authorized repair center, so they should just cut a check to the user for that amount. If I chose to spend more on replacing it with a different device or through a different vendor, then I get that Apple shouldn't necessarily foot that entire bill. The fact still remains, however, that the replacement was done to replace a failed or soon to be failed component, of which they have acknowledged should be fixed at no cost to the consumer.

Makes More Sense
 
My 3TB HDD failed last month and was replaced under AppleCare at no additional cost (other than the cost of AppleCare 2.5 years ago). I entered in my SN and found my model is one of the affected. I'm wondering if Apple will instead refund me what I paid for AppleCare (or even some smaller amount), to make up for the fact that I lost some data and had to be without my computer for a week while it was in for repair.

Thoughts?

EDIT: I also bought a 3TB AirPort Time Capsule at the same time I bought my iMac... any chance they used the same HDD and now I should start worrying about THAT HDD failing as well?? Thoughts?
 
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It's a little late, but still good, mine died last November, and after several genius bar reloads of the OS I left it on the floor of my apt and bought a new one.

So the good is I got a new iMac - and the better is I just get them to replace the HD in the old one and sell that off.
 
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My parents iMac literally just died last night and it has a 3TB Fusion Drive from 2012...probably this...going to Apple on Sunday with it.
 
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Just called Apple and I will have a check for just under $400 within 4 weeks!!
My drive failed a few months ago and I had it repaired at the Apple Store
 
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This is just one of the many reasons why there should simply be an access door to replace the drive.

I hope Apple learns from this! I certainly wouldn't be happy having to drag my whole 27" iMac into the Apple store for a repair (or get it sent off or have someone on site). It would cost Apple a lot less if this part was customer accessible and they could just ship out a replacement.

Anyway this is why I have a Mac Mini.. Though in the future this will no longer be an option now that they've dumbed it down so much :'(
 
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