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macrumors bot
Original poster
Apr 12, 2001
57,452
20,291


Hardmac notes that Apple has launched a MacBook Repair Extension Program for Hard Drive Issues, allowing customers of Apple's early MacBook models to receive free repairs or compensation for previously-paid repairs related to hard drive failure. Black and white MacBook models sold between May 2006 and December 2007 may be eligible for the repair program.
Symptom
A flashing question mark appears on screen when the MacBook is turned on.

Affected MacBook models
13-inch black and white MacBook models with the following processor speeds and hard drive capacities:

- Processor speed - 1.83GHz, 2GHz, or 2.16GHz
- Hard drive capacity - 60GB, 80GB, 100GB, 120GB, or 160GB
The repair program covers hard drive issues on these machines for three years from the date of purchase or until August 15, 2010, whichever offers longer coverage.

Apple's new program appears to relate to mechanical failures of the read/write head in Seagate drives used in Apple's early MacBook line reported as long as ago as November 2007. Apple acknowledged the reports and noted that it was looking into the issues soon after, but waited over two years before finally issuing an official repair extension program for the affected MacBook machines.

Article Link: Apple Launches Extended Repair Program for Hard Drives on Early MacBook Models
 

SanibelMan

macrumors member
Jul 1, 2004
34
0
Interesting. The hard drive in my 1st-gen MacBook failed about 6 months after I got it. It was replaced under warranty, but I went ahead and upgraded to a 250GB WD drive anyway.
 

-=XX=-Nephilim

macrumors 6502a
Feb 1, 2009
674
0
Great...

Can they please extend guaranty on 20" Cinema Display as well!?

It would be great cos mine died few days ago after only 16 months of use >_<
 

Rootus

macrumors 6502
Mar 22, 2008
376
24
Portland, OR
Already replaced the 120GB in my MacBook after it click-click-click-click-click died. Fortunately it was covered by Apple already because of AppleCare, so no big deal...
 

njudah

macrumors newbie
Mar 11, 2008
19
0
a bit late, eh?

if anyone has one of these things, get your drive replaced NOW.

a friend of mine was in finals at grad school and the hard drive completely died. no data recovery, nothing, it just died. if she hadn't backed up her school-critical files, she woulda been totally dead for school. so remember, back up your stuff and be aware that seagate made some really crappy drives!!!
 

tofagerl

macrumors 6502a
May 16, 2006
978
422
Is this the hard-drive or something that affected the hard-drive? I had three drives go bad on me in a year in a gen1 macbook, and I am pissed off if it turns out Apple are to blame.
 

darthraige

macrumors 68000
Aug 8, 2007
1,612
2
Coruscant, but Boston will do.
What about those who replaced their hard drive out of pocket? Will they get reimbursed?

I'm in the same boat as you. Mine died a few months ago. Got the question mark and everything. Figure my warranty was up since I bought in 2006. Went out of pocket at macsales.com for new Hard drive. Cost me 55 bucks.

I want to know if Apple can reimburse me for that in some way.
 

acfusion29

macrumors 68040
Nov 8, 2007
3,128
1
Toronto
My friend actually encountered this problem a few days ago. I had her reset some setting.. I think it may have been SMC and it worked.
 

ChromeAce

macrumors demi-god
Jun 11, 2009
446
637
This is NOT a new program. Apple has been quietly replacing these drives without charge for at least a year. They did it for me. They also replaced the bezel around the front, which cracks after repeated closing of the lid.
 

tekcor

macrumors member
Jun 27, 2007
66
139
That took a while

It has been known for a long time that the model hard drive used in those MacBooks has been bad. Mine went out after about 18 months, as did a collegue's in a Lenovo (same model drive). I ran from an external for a few months before slapping in a 320GB 7200rpm Western Digital for $80.

If you are using one of these MacBooks, plan now. If you're not using Time Machine, then you are playing with fire. Your best plan of action is to setup Time Machine, create your backup and keep your backup going. If the drive dies, simply get a new one and install it. Installing a drive in these MacBooks is about as simple as installing RAM. You can also use the Time Machine backup to replace the drive ahead of time. Or you can replace the drive without a backup and start from scratch.
 

jmuchrisf

macrumors member
Aug 25, 2007
69
0
What about those who replaced their hard drive out of pocket? Will they get reimbursed?

I'd like to know as well. I also replaced mine (and I think/hope) I have the original, although I believe I took it apart for magnets. i'll have to call Apple.
 

Powerbooky

macrumors demi-god
Mar 15, 2008
324
128
Europe
Coincidentally a friend of mine had also a failing hard drive in a MacBook Pro, bought in that same period. Yes... again it was a Seagate hard drive. The local store replaced it right away with a Fujitsu.
 

e12a

macrumors 68000
Oct 28, 2006
1,881
0
I see a lot of these macbooks come in.


now if they can issue a warranty extension on 24" white iMacs with defective video cards..
 

t22design

macrumors regular
Nov 10, 2007
145
11
Add me to the list.

My BlackBook was about 15 months old when the HD died. I took it to the Apple store, but it was out of warranty, and didn't want to pay Apple prices for a repair.
 

scottness

macrumors 65816
Mar 18, 2009
1,368
5
Room 101
Is this the hard-drive or something that affected the hard-drive? I had three drives go bad on me in a year in a gen1 macbook, and I am pissed off if it turns out Apple are to blame.

Apple's not to blame here. They don't make hard drives. Seagate maybe, but not Apple.
 

neiltc13

macrumors 68040
May 27, 2006
3,119
13
Yet more evidence that the quality of Apple's computers has gone down the toilet in recent years.

I don't think anyone can say "it just works" with a straight face any more.

When are they going to start doing this for Time Capsule?
 

adamgell

macrumors newbie
Feb 16, 2010
1
0
Already replaced the 120GB in my MacBook after it click-click-click-click-click died. Fortunately it was covered by Apple already because of AppleCare, so no big deal...


This. And they also fixed the plastic around the edges as well.
 

HiVolt

macrumors 65816
Sep 29, 2008
1,274
5,049
Toronto, Canada
My Black Macbook from May '06 came with a 80GB Toshiba drive. It still works, in an external enclosure. I've upgraded the drive several times, from the original 80>160>250>500.

My MacBook is nearing 4 years old and its still kickin' without any warranty work! I got lucky cuz i never bought AppleCare.
 

tingly

macrumors 6502
Apr 27, 2005
278
0
Mine died after maybe 13 months, repaired out of pocket and upgraded cuz the place didn't have 80mb drives in stock.

I have the cracking around the edges as well. I better get it taken care of before the crack goes all the way around.
 

Virtualball

macrumors 6502
Jun 5, 2006
399
8
They wouldn't replace mine 2 years ago and I had to buy a 120 GB HDD. Trying to get them to reimburse that purchase is ridiculous, seeing as they didn't make me buy it. Apple shouldn't purchase my more expensive and larger 120 GB hdd. I'm just annoyed that I threw out the hdd 2 months ago :p

Whatever, win some, ya lose some.
 
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