Apple trade in issue
Traded 2017 MBP, valued at $760, in perfect condition for Ipadpro. All went well and I loved the ipad until I got an email stating my trade in value changed. They dropped it to $260 claiming the screen was delaminating. The screen was/is in perfect condition! Contacted apple, they REFUSED to help and insisted I contact Phobio. Phobio website says to contact apple for trade in issues when combined with an existing order which is the case! I reluctantly called Phobio but they refused to help. They sent a picture of a perfectly fine screen but stated there was cosmetic damage. Per request they submitted escalation to manager for a call back in 1-2 days! I would have simply rejected their fraudulent devaluation but APPLE would then charge me the full price of ipad pro which would go over my apple card limit. This is unacceptable as I am in the middle of buying a house and impacts to my credit are to be avoided at all cost. Apple chat still insisted this is not their problem. I googled this lamination issue, which Phobio says is cosmetic damage..How can an invisible issue be cosmetic? I stumbled across anapple program to replace the lamination for FREE! Had I known an apple defect that is invisible to the naked eye would cause me this much trouble I would have never done business with apple.
I fortunately came up with a work around my self and demanded a return order for the ipad which is past its 14 day period. I will return it then reject Phobio’s offer.
TLDR: A known, invisible, apple defect that can be repaired for free cost me $500 in trade in value. This was brought to my attention after the return period for the order I traded for. Apple and Phobio simply refused to help. I was lucky enough to waste 2 hours of my life just to be able to return the apple devices and wait for my macbook pro to be returned. Praying its not damaged by Phobio or in transit.
