Apple Launches New Backlight Service Program for 2016 13-Inch MacBook Pro Display to Address 'Flexgate' Issues

Discussion in 'MacRumors.com News Discussion' started by MacRumors, May 21, 2019.

  1. MacRumors macrumors bot

    MacRumors

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    Alongside the launch of new MacBook Pro models, Apple today introduced a new Backlight Service Program for the 13-inch MacBook Pro.

    According to Apple, a "very small percentage" of 2016 13-inch MacBook Pro displays can exhibit vertical bright areas along the bottom of the screen or a backlight that malfunctions entirely.

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    Apple will repair affected devices, which includes machines sold between October 2016 and February 2018, for free. Eligible models are listed below:

    [*]MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
    [*]MacBook Pro (13-­inch, 2016, Two Thunderbolt 3 Ports)

    No other MacBook Pro models are included in the repair program at this time.

    There have been ongoing complaints from MacBook Pro owners about uneven backlighting, though reports have covered machines beyond the 13-inch 2016 MacBook Pro. There has been speculation that the problem is caused by a delicate and easy-to-break flex cable.

    Apple says that those with affected machines should find an Apple Authorized Service Provider, make an appointment at an Apple Retail Store, or contact Apple Support to arrange a mail-in repair.

    The Backlight Service Program will be available to MacBook Pro owners for four years after the first retail sale of the unit, or two years from May 21, 2019, whichever is longer. According to internal Apple repair documents, displays with a confirmed backlight issue are eligible for LCD replacement at no charge, including displays that have accidental damage.

    Article Link: Apple Launches New Backlight Service Program for 2016 13-Inch MacBook Pro Display to Address 'Flexgate' Issues
     
  2. Ribitsch macrumors member

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  3. neoelectronaut macrumors 68030

    neoelectronaut

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    #3
    So now I have to keep an eye out for display issues on top of potential keyboard issues on my 2016 MBP? Yikes.
     
  4. joiwomcow macrumors member

    Joined:
    Apr 19, 2017
    #5
    I've already had one screen replaced under Applecare for my 15" 2016 macbook pro. The new screen is already failing after a year, in exactly the same way - so I'll be taking it back again. Of course, next year Applecare runs out...
     
  5. Tybanks3 macrumors newbie

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    May 21, 2019
    #6
    4 weeks ago I closed my computer, reopened it and no backlight. The screen was on but went dim and so did the keyboard back light. Out of warranty and cost me $500. Any idea of this is what’s being covered?
     
  6. Tofupunch macrumors regular

    Tofupunch

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    #7
    i wonder if they're going to fix this with the exact same part. which means the issue is bound to occur again.
     
  7. slamtennis, May 21, 2019
    Last edited: May 21, 2019

    slamtennis macrumors newbie

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    #8
    Yes!!!!!!!!! Let me set up an appointment.

    How long does it take for apple to complete a display change? I may have to wait until next week.
     
  8. thadoggfather macrumors G4

    thadoggfather

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    Oct 1, 2007
    #9
    wooo, flexgate covered until May 2021 for my 2016 nTB (since 2 years from May 2019 exceed +4 years from original date of purchase, by about 6 months)

    Finally Apple doing something right, even if it was for lawsuit mitigation / they dragged their feet in acknowledging it
     
  9. nimbusthegreat macrumors member

    nimbusthegreat

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    Dallas, TX
    #10
    2017 15" model here....

    Last week i noticed what appeared to be the stage lighting issue. I closed my lid, went to lunch, and when I returned, no backlight. The warranty ran out on my computer about 3 months ago. So I call Apple tech support, they take some information and eventually refer me to a local Apple store. I take it in, they take a look and tell me that the repair was going to be almost $800. I politely argued that this issue is affecting a larger population than they are acknowledging and ended up arguing my case to the store manager. I had lots of evidence that this issue is a wider issue than just the occasional failure and in the end the manager agreed to have it repaired at Apple's expense.

    I'm extremely grateful for the manager and technician at the store level taking pity on me and helping me out. I'm furious with Apple for continually releasing substandard products and treating it's loyal consumers like they are crazy when they complain about hardware failures. I shouldn't have had to argue my case as strongly as I did for an issue that they clearly are aware of.
    --- Post Merged, May 21, 2019 ---
    and 2017 models as well. And I'm hearing some anecdotal evidence that the 2018s are also having this issue. Sometimes the quest for thinner/lighter laptops trumps functionality.
    --- Post Merged, May 21, 2019 ---
    If I were you, I'd go back to the Apple store and lobby for a refund.
     
  10. Tybanks3 macrumors newbie

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    #11
    Just called and they issued me a full refund!
     
  11. Christian 5G macrumors 6502a

    Christian 5G

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    #12
    E1F53FCC-297E-4F28-B0CD-4A8B078CB26F.jpeg That’s some great news!!! I thought I would have to keep my MB Pro ‘16 for a while until it would be resolved.
     
  12. ast1 macrumors newbie

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    Jul 8, 2014
    #13
    So the issue of bluish stained displays with 2016 15" Pros will continue to be ignored... :/ I already had it changed once along my keyboard back in 2016 and it's now back on the replacement screen.
     
  13. Val-kyrie macrumors 68000

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    Feb 13, 2005
    #14
    Exactly!!! Is Apple repairing the problem by using longer flex cables or are they simply replacing a failed part with the same part which will eventually fail again in the same manner?
    --- Post Merged, May 21, 2019 ---
    Thanks for the pic.... That is awful.
     
  14. DanBig macrumors regular

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    #15
    Sorry you have a very different issue ;-} The T-CON board is failing on yours. Still need a new display.
     
  15. JetTester macrumors 6502

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    #16
    Flexgate? Apple has more gates than Yankee Stadium!
     
  16. boss.king macrumors 68040

    boss.king

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    #17
    He could probably just open and close the lid for a couple of hours and cause the flexgate issue and voila! Free replacement.
     
  17. Westside guy macrumors 603

    Westside guy

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    #18
    Ugh. Why does everything have to be "something-gate"? How about just naming it accurately and descriptively?
     
  18. Defthand macrumors 65816

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    #19
    Maybe if Apple were proactive about addressing design failures and didn't have to be shamed or threatened into doing so, these issues wouldn't be considered cover ups.
     
  19. Westside guy macrumors 603

    Westside guy

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    #20
    Cover-up gate!
     
  20. magicschoolbus macrumors 65816

    magicschoolbus

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    #21
    This has got to be the worst generation of Mac laptops ever built.
     
  21. Christian 5G macrumors 6502a

    Christian 5G

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    #22
    Does that explain why when half way screen open it works just fine?
     
  22. Williesleg macrumors 6502

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    NY, NY
    #23
    Flexgate is really offensive. I'd prefer, like most Mac users, the term "Flexghazi"
    ;)
     
  23. mi7chy, May 21, 2019
    Last edited: May 21, 2019

    mi7chy macrumors 603

    mi7chy

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    #24
    It's too blatantly obvious of a design defect to weasel out of by blaming the customer. What people want to know is how does this even pass the prototype stage? Even if it's blamed on an intern it wouldn't pass peer review unless everyone is high on crack. The only other reasonable explanations are it was purposely designed for early obsolescence to milk high repair fees or force early upgrade purchases.
     
  24. Darth Tulhu macrumors regular

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    #25
    Apple: "a small percentage of users" = Martians: "We come in peace"

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