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Apple Launches Redesigned AppleCare Website With 24/7 Live Chat Support
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You'd rather trust a chatroom rather than speak to somebody in person?
Honestly, this is what's wrong these days. Everyone cowers behind a keyboard. In 10 years I predict "Interpersonal Skills" will be an upper level course offered at major universities.
A chat (not a chatroom) is be much more communicative than a telephone call for most issues. It's easier to multitask and the whole thing is in print for later reference. Less communication breakdown. Less pointless chit chat as well.
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It's an extended warranty.
seems good, but i wonder why aren't they available for chat, i mean, the world's most valuable company has THIS type of support.
who honestly doesnt have a backup phone in 2013
hell I have 3 other iPhones I dont even use anymore
not to mention 4 motorolas
all of which can still text and talk
mobile device saturation is 150% in the developed world
From the ORIGINAL article (ALWAYS read from the original article when this one isn't the real deal.)
"While the new AppleCare site has begun going live for some readers, other users are reporting that they are still seeing the old website. It is likely that Apple will complete the release of the redesign in the coming days."
iPhone feedback web page
Plenty of web pages in need of updates at Apple.
Anyone try to submit feedback to Apple on the iPhone feedback webpage?
It asks for the operating system you are using. No option for iOS, but there is an option for Windows 7!
My question is, how do I change my iPhone OS to windows 7?
Apple says it is an option in addition to MountainLion.
Since this feedback was sent to them before months ago, it is clear that these feedback pages go directly to the trash can. Apple makes too much money to be bothered by customers with feedback.
Plenty of web pages in need of updates at Apple.
Anyone try to submit feedback to Apple on the iPhone feedback webpage?
It asks for the operating system you are using. No option for iOS, but there is an option for Windows 7!
My question is, how do I change my iPhone OS to windows 7?
Apple says it is an option in addition to MountainLion.
Since this feedback was sent to them before months ago, it is clear that these feedback pages go directly to the trash can. Apple makes too much money to be bothered by customers with feedback.
What are you talking about?
The new AppleCare site was live for me (see the screenshot saying they would be with me in 2 minutes). The chat window loaded and it said they were closed.
The new Siri integration into Apple telephone support is pretty amazing too. The Siri genius doesn't always understand my questions perfectly but in general it's pretty rock solid without the need for human intervention at all. It's such a fun experience I sometimes call even when I don't have a valid reason or customer service issue.
You have to admire Apple for continuing to drive forward the customer experience no matter the cost. They truly do care about us.
You have to admire Apple for continuing to drive forward the customer experience no matter the cost. They truly do care about us.
Sorry the job wasn't for you man, I was just hired for the At Home Advisor program in May of 2013, and it's by far the best job I've ever had. Obviously you have to be available to work part-time hours, have you ever not had a job where you had to be available to work? No offense, I'm just not sure how that was a negative for you. Yes, a landline is required as well, but I feel like this is also a given. You can't take phone calls without a phone, and its not like you can use a cell phone. I would like to point out though that you are reimbursed for your phone bill every month, so that point is essentially irrelevant. Also, I'm not sure what you consider good pay, but I can say I started off at over $12 an hour with absolutely zero tech support or customer service experience. Granted, I am an engineering student and I've always been fluent with technology, so I was able to sell them on my problem solving abilities. While the pay might not be "great", I make more than any of my friends in college, while working less hours, better hours (I choose the hours I work), and get great benefits, all for a job that is not difficult and is a joy to do. Speaking of benefits, we obviously get the standard 25% employee discount on all Apple products, 15% off 3rd party accessories, and $250 off an iPad or $500 off a Mac every 3 years (just got a 15" MBPr for the price of a MBA). What I wasn't expecting, was the great discounts and free items from 100+ other companies. Not to mention full health/dental/vision (my mom sells health insurance for a living, and she thought something was wrong because Apple's insurance policy was almost to good to be true), 401K, stock matching program, etc. You really can't beat it. I wasn't very optimistic about getting the job due to my lack of experience, but that's no problem for Apple! Sure, training was full time for a month, but they keep it fun and energized, and they do a fantastic job of teaching you if your willing to learn. I came in without a clue, and within a month of being on the phones, I was ranked in the top 10% of advisors in my role (which is quite a lot as you can imagine). This is not meant to be boastful in anyway, I just love my job and encourage anyone who is remotely interested in it to give it a shot.
On a final note, the portion about requiring Windows knowledge is completely and utterly false. I haven't owned (or used for more than 5 minutes at a time) a Windows machine in 6 years. It was never even mentioned in the interview, and most people I work with have extremely limited experience/knowledge with Windows. Why would an Apple Advisor need experience with Windows? We don't support Windows outside of iTunes, and most of our customers are not new to Apple, so why would we need to know about Windows? It might have not been the job for you, but I don't want people to be persuaded by misinformation.