I have a really long story and won't bore with the full details. Been an Apple "enjoyer" for some several years, from iPhone 1 onwards, macs, MacBooks iPods, iPads around the three people in my family, do the maths blah blah blah. Oh plus mother-in-laws, mother, father, step sister, whatever. Never had much trouble in the past besides a speaker failure on my wifes iPhone 4 at the time. Apple replaced it despite being out of warranty by a month or so, she was in Australia when it failed. They replaced the phone no problem. I had a Smart Cover leather case split which they replaced over the phone! So, in the last few weeks I have had, a knackered iPad Air Smart Cover which has now split (which after getting told over the phone they wouldn't replace, they replaced in store....woohoo) and iPad Air which is having the constant safari crash ( they did a dfu instal today see if it changes anything after doing three previous fresh installs) and now an iPhone 5 battery failure. Tested in store and Apple have admitted that dispite my phone being looked after, the battery only has 60% capacity and has failed. I bought the phone off T-Mobile, along with five other phones on my business account. Apple have said with the phone is now out of warranty (14 months) under EU consumer law T-Mobile have to replace the phone. After three phone calls over several hours T-Mobile call me and inform me that they have no contract with Apple to replace any defective phone, dispite Apple giving me a letter stating that they (t-mobile) need to sort my phone out under EU consumer law. To be honest, I'm so pissing pissed off with all this crap. So now I'm having to travel an hour+ to my nearest Apple Store (Leeds uk) only to be told by Apple that I will have to pay £55 to replace the faulty battery in my phone...... Not a happy bunny that three products have problem, but not as happy as I'll be arguing the toss as to who needs to sort my frigging phone out!