Apple MAC OS 10.8.3 (Mountain Lion) operating system vs CanoScan LiDE 700F

Discussion in 'OS X Mountain Lion (10.8)' started by Quartermaster, Mar 24, 2013.

  1. Quartermaster macrumors newbie

    Jan 20, 2013
    Benbrook, Texas
    Good evening…

    Please pass to a competent/responsible manager!

    Apple MAC OS 10.8.3 (Mountain Lion) operating system vs CanoScan LiDE 700F

    Before upgrade to Mountain Lion our 7 year old scanner works fine.

    After upgrade to Mountain Lion we consistently receive message: Scanner type no longer supported.

    Apple Website states that CanoScan LiDE 700F is compatible with Mountain Lion.

    Purchase CanoScan LiDE 700F and install. Scanner functions as advertised using Image Capture process.

    However. Every time the computer goes to sleep or is idle for an extended period Message "Scanner reported an error. An error occurred while communicating with the scanner."

    Help line was notified, rep could not resolve the issue.

    Apple store in Ft Worth was made aware of the issue late January.

    Web site research finds the following suggested solution; after waking computer disconnect USB cable and reconnect, computer will reestablish communication with scanner.

    Following this suggestion scanner is fully functional.

    Why must this be done each time the computer goes to sleep?

    Two updates later, problem persists.

    Went back to Apple store. Was advised, not aware of issue, however a solution would probably be forthcoming via an update.

    Come on guys/gals, Apple needs to fix this. After 30 years peripheral sharing should not be a mystery anymore,

    When can we expect a solution.

    Peter Kau

    Apple user since 1981. Note: Never had a problem with the Apple Silenttype Printer and the Apple Two Plus.
  2. justperry macrumors G3


    Aug 10, 2007
    In the core of a black hole.
    Erm, that's not Apple's fault, Canon should update the driver, not Apple.

    Oh, and how long do you think it should be before an OS drops compatibility, yours is 7 years old!
  3. quasinormal macrumors 6502a

    Oct 26, 2007
    Sydney, Australia.
    Check out Vuescan. It is a little expensive, but well worth it if you do a fair bit of scanning. The $80 pro version has lifetime updates and can be installed on 4 machines. You can download a trail version to see if it works.(it worked with all the Canon LIDEs I tried) but it will watermark the images. The developer is very active with updates.
  4. SR45 macrumors 65832


    Aug 17, 2011
    " Please pass to a competent/responsible manager!"

    OP, This is a User to User forum. No Apple managers here to help you ;)

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