Hey everyone, I just wanted to share my recent sour experience with Apple. I have two iTunes accounts, one that is over 5 years old which is defunct, and a second up-to-date one. Back in 2010 the defunct account was hacked and $30 in unauthorized purchases was made. I changed my password and got my money back from Apple at that time. About a week ago, I got an email that a free app download had been made on the defunct account, originating from China. This second hacking was the last straw. I emailed Apple to cancel the account. I stated very clearly that I wished to cancel the account. However, the representative merely told me how to change my password. Next, I called Apple. The representative took nearly 40 minutes, asking me multiple authorization questions, and telling me at least 3 times that I would lose my account info. She also read me multiple long-winded statements stating the same thing. I consented to it. At that time she said she needed to contact the iTunes team which would need to separately verify account by emailing me for authorization questions, again reading me meaningless statements (yes I'm aware that my account will be inaccessible as I AM canceling it). The iTunes email never came. I'm currently on hold with Apple waiting AGAIN to cancel this account. I'm very unhappy with Apple account security--two hackings of the same account!!? Google and Microsoft have never had my data compromised. I'm also very unhappy with the account cancellation process which has been unnecessarily onerous, compared to simple online interfaces that other companies use. It has been far more difficult to cancel my iTunes account than it has ever been to cancel even credit cards or close my student loan account. Apple, I really like your products, but please change this!!