I bought an iPod Touch 4G from a retailer known as "Titles Bookstore" and before I bought it I asked the salesperson if I could return the product if it was opened. He told me I could but that I may be subject to 20% restocking fee. Today I went back unsatisfied with the product, not in original packaging but UNUSED and I was told I wouldn't be able to get a refund. The bookstores' return policy is as follows: "Merchandise may be refunded/exchanged within 15 calender days ... provided it is unused and it is in the original unopened packaging. Any opened product will be handled in accordance with the manufacturer's warranty. So before I bought the product I was told different from someone who was employed at the retailer and this is what really bothers me...Should I be eligible for some kind of refund from them/apple?