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daihard

macrumors 6502a
Original poster
Feb 19, 2008
973
7
Seattle, WA
Or was i just lucky?

I dropped my iPhone 4 this evening. Got a huge crack on the front screen. Since it happened at the mall where the Apple Store was, I took it right in. I was ready to hear them say "It's going to cost $$$ to replace it." Wished my wife had not been there with me.

The genius guy took a look at the damage and said he would see what could be done about it because "you've just bought your iPhone and the crack doesn't look all that bad." He was wrong on both counts. The crack was huge and noticeable, and I'd had the phone for over 4 months, but hey, I wasn't going to correct him.

As it turned out, I got a free replacement. The paperwork said it was $199, but the "due amount" was $0. I had to ask him if he was sure, to which he replied "Absolutely, just try not to do that again" with a smile. Within 10 seconds, I was smiling too!

So... was I just lucky today? Or is Apple being more generous about these broken iPhone screens due possibly to the fierce competition coming from Android?
 
Yea. Terrible assumption- more replacements because of android competition? I think it's more reasonable that your genius got laid the night before, maybe that morning too :D.
 
Or was i just lucky?

I dropped my iPhone 4 this evening. Got a huge crack on the front screen. Since it happened at the mall where the Apple Store was, I took it right in. I was ready to hear them say "It's going to cost $$$ to replace it." Wished my wife had not been there with me.

The genius guy took a look at the damage and said he would see what could be done about it because "you've just bought your iPhone and the crack doesn't look all that bad." He was wrong on both counts. The crack was huge and noticeable, and I'd had the phone for over 4 months, but hey, I wasn't going to correct him.

As it turned out, I got a free replacement. The paperwork said it was $199, but the "due amount" was $0. I had to ask him if he was sure, to which he replied "Absolutely, just try not to do that again" with a smile. Within 10 seconds, I was smiling too!

So... was I just lucky today? Or is Apple being more generous about these broken iPhone screens due possibly to the fierce competition coming from Android?
No offense, but I think your luck actually did have something to do with your wife being there. :cool:
 
Yea. Terrible assumption- more replacements because of android competition? I think it's more reasonable that your genius got laid the night before, maybe that morning too :D.

LOL. I meant Apple being nicer to attract more customers due to more competition. Whatever the reason, I am pretty happy. :)
 
No offense, but I think your luck actually did have something to do with your wife being there. :cool:

Haha, that may actually be true. I once got pulled over on the freeway. My wife was in the passenger's seat. I got away with a verbal warning. :)
 
Or was i just lucky?

I dropped my iPhone 4 this evening. Got a huge crack on the front screen. Since it happened at the mall where the Apple Store was, I took it right in. I was ready to hear them say "It's going to cost $$$ to replace it." Wished my wife had not been there with me.

The genius guy took a look at the damage and said he would see what could be done about it because "you've just bought your iPhone and the crack doesn't look all that bad." He was wrong on both counts. The crack was huge and noticeable, and I'd had the phone for over 4 months, but hey, I wasn't going to correct him.

As it turned out, I got a free replacement. The paperwork said it was $199, but the "due amount" was $0. I had to ask him if he was sure, to which he replied "Absolutely, just try not to do that again" with a smile. Within 10 seconds, I was smiling too!

So... was I just lucky today? Or is Apple being more generous about these broken iPhone screens due possibly to the fierce competition coming from Android?
Mine was replaced for free as well. I was told it would be the only time.
 
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Luck
 
My friend has an iPhone 3GS with a cracked screen and she went in for other issues with her phone and they put a new screen right on for her no questions asked.
 
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