Apple Music - Can't "un-Love" songs

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by Dj64Mk7, Aug 14, 2015.

  1. Dj64Mk7 macrumors 65816

    Sep 15, 2013
    Hi everyone! I've been having lots of little issues with Apple Music and, while they've certainly tried, Apple support has been unable to resolve my issues.

    I am having an issue where once certain songs are marked as "Loved", they are unable to be un-marked. To give an example I'll use a song I'm having this issue with: "When I Was Your Man" by Bruno Mars.

    When I select the heart icon to mark the song as "Loved", the icon darkens as it should and the song is added to my smart playlist. Sometime later, even weeks later, when I go to remove the "Loved" rating from the song, nothing happens. The icon darkens for a brief second, as it should, but the icon remains filled in.

    This happens on every iTunes installation I've tried, Mac, PC., anything. Reinstalling iTunes does nothing to help with the issue. It wasn't fixed in the update yesterday, either.

    I sent a bug report yesterday, but Apple hasn't gotten back to me yet.
    Is anyone else experiencing this issue? Any ideas what to do here?
  2. Tech198 macrumors G5

    Mar 21, 2011
    Australia, Perth
    I have the same problem..

    However, most times a click si the heart goes away does work, but i only have the issue with a few songs only it does to..

    These are apple music tracks, no my own.
  3. Dj64Mk7 thread starter macrumors 65816

    Sep 15, 2013
    Exactly. I'm having literally the exact same problem. Have you submitted a bug report?
  4. Dj64Mk7 thread starter macrumors 65816

    Sep 15, 2013
    Have you encountered any solutions for this, or has Apple responded to your bug report?
  5. Tech198 macrumors G5

    Mar 21, 2011
    Australia, Perth
    I spoke to Apple about this

    The reason why it can't be un-loved in playlist is because it a those songs are still love in "For you" section... aka when displaying the album u can love sons from there to (its also where u tick the album you add to playlist)

    so these loves/unloved in playlist ties in with Apple music, weather their loved on the page... Is these songs were loved when adding album then that is why u can't remove from playlist..

    You first need to unlove these in "For you" then u can do the ones from playlist...
  6. daijholt, Aug 17, 2015
    Last edited: Aug 17, 2015

    daijholt macrumors 65816


    Jun 14, 2013
    Wales, UK
    Love is eternal my friend.

    Sounds like a glitch with your Apple Music account though. I'm sure there's someone at Apple hq that can fix this? Or it might just be a persistent annoyance like the bizarre way iCloud songs would just skip to the next one instead of streaming like try were supposed to.
  7. navaira macrumors 68040


    May 28, 2015
    Amsterdam, Netherlands
    Divorce button coming in iTunes 12.2.3! Be careful though as songs may sue you for custody.
  8. Dj64Mk7 thread starter macrumors 65816

    Sep 15, 2013
    What? No offense, but this is confusing to me.
  9. Dj64Mk7 thread starter macrumors 65816

    Sep 15, 2013
    Has Apple done anything with your bug report?


    I think I've figured out where this is happening. When you "Love" a song, then delete that song from iCloud Music Library, the "Love" stays attached to that song, so it is still marked as "Loved" if you download it again. That still doesn't explain why they can't be un-marked though.
  10. mgpg89 macrumors 6502a


    Aug 31, 2008
    Here's a solution that's worked for me

    1) Identify the song you're unable to unlove
    2) Search for that actual song on :apple: Music
    3) Unlove it there
    4) Go back to Your Music and unlove it there as well.
  11. Dj64Mk7 thread starter macrumors 65816

    Sep 15, 2013
    This worked great.Thanks!


    Any ideas as to why this happens in the first place?
  12. MissLizzie macrumors newbie


    Nov 11, 2015
    I don't have Apple Music, yet I'm experiencing this issue... what can I do?
  13. Frank Lloyd macrumors newbie

    Dec 28, 2015
    The only solution that worked for me was to Right Click on the song and select "Create New AAC Version" which re-encodes the song (according to your encoding settings in iTunes > Preferences > "Import Settings" which should probably be set to the highest, i.e. 'iTunes Plus', unless you know what you're doing) and then delete the old track/file.

    Warning: You will lose your play count doing this, but the rest of the track metadata remains untouched as far as I can tell — excepted for "Loved", of course, which finally goes away.

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