Apple Music Apple Music family sharing isn’t sharing

[sleepngbear]

I just upgraded my Apple Music subscription from individual to family plan so my wife can use the same subscription. We are already sharing iCloud and Apple TV, so I know family sharing is enabled. We are both showing up in Family settings on both of our phones. On both phones Apple Music is showing under Subscriptions as shared by me. Purchase Sharing in enabled and shows both of us on both phones, both using my correct Apple purchases account, which is different from my Apple ID (it’s my old iTunes ID that I carried over for App Store purchases). Everything in Settings appears correct. She can still play anything in her previously built personal library; but when she tries to play anything else (like a song in results from a search of Apple Music), she gets a Cannot Connect error. We’ve both done multiple hard reboots, doesn’t change anything. Google search as usual is absolutely useless - it just keeps pointing me to settings for sharing, which all appear to be correct on both of our phones. Any suggestions on how to resolve?

 

[doogm]

I always hate doing this, but have her sign out of her iCloud account and sign back in. Settings / Apple Account, scroll down to the bottom, sign out, then sign back in a few minutes later.

It can be a bit of a pain - if she uses iCloud Photo Library, the phone will probably try to reconcile the photos on the phone with the library on iCloud again, but it's worth a try I think if nothing else is working.

 

[sleepngbear]

I always hate doing this, but have her sign out of her iCloud account and sign back in. Settings / Apple Account, scroll down to the bottom, sign out, then sign back in a few minutes later.

It can be a bit of a pain - if she uses iCloud Photo Library, the phone will probably try to reconcile the photos on the phone with the library on iCloud again, but it's worth a try I think if nothing else is working.

We were going to try that, and she does rely heavily on iCloud with a few bazillion photos and videos out there. But when the warning came up that data would be deleted from the phone (it didn’t specify what data), she panicked and canceled. I wish Apple was a little more clear about stuff like that. She’d have lost her sh… umm, freaked totally out if she lost all her sh… stuff. And to make it worse, I think when you sign out of your ID on one device, it signs you out of all devices associated with that account, so you don’t even have that safety net.

Minor new development - the sharing is working on her iPad, just not on her phone. So it most likely is something to do with her Apple ID on the phone. But … she’s already on her daughter’s Spotify family plan, and we have SiriusXM in the car, so she doesn’t really need AM on top of all that. I’d like to figure out what the issue is for my own curiosity, but it’s not that big a deal to her.

Thank you anyway for the suggestion!