Apple Music just screwed me.

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Murderbear, Dec 10, 2015.

  1. Murderbear macrumors newbie

    Murderbear

    Joined:
    Dec 10, 2015
    #1
    I downloaded the newest update today. Everything is going good. I leave my house, head to band practice and unbeknownst to me, my phone started re-downloading my entire music library. I didn't even have the app running in the background.

    I had used up 202% of my monthly allotted data before I even realized what had happened. My 6gb plan rocketed up to 12.1gb used.

    Granted, the app is set for cellular data. But seriously? You're just going to re-download my entire library?? Without telling me? This is the third time my library has disappeared or needed to be downloaded also.

    I'm guessing it's a laughable question but would contacting Apple get me anywhere? I'm going to be on the hook for a ton of overage fees and I don't think that is right. I can deal with the hassle of re-downloading my library on Wi-Fi but when a service I pay money for is costing me a lot of extra money, it just doesn't seem fair.

    Sorry, rant over. I'm just frustrated.
     
  2. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #3
    As above call apple. If you prove there's an issue they will help
     
  3. Murderbear thread starter macrumors newbie

    Murderbear

    Joined:
    Dec 10, 2015
  4. Murderbear thread starter macrumors newbie

    Murderbear

    Joined:
    Dec 10, 2015
    #6
    Yeah, I know. But the fact that this is the third time my library has disappeared is crap. I shouldn't have to be scared that at anytime it will just start downloading 1500+ songs.
     
  5. J.C macrumors 6502

    Joined:
    Nov 12, 2008
    #7
    How do you make this happen if it's what you want? My Apple Music library keeps disappearing and reappearing as well. It's related to the free Apple Music I got through my carrier. But to download all my music again (so I don't have to stream) I have to individually download each song. Or add all my songs to one playlist and tell the playlist to download.
     
  6. tsang2320 macrumors regular

    Joined:
    Jan 13, 2014
    #8
    I still keep all my CD rips in backup drives in case one day Apple Music decides it wants to play some tricks. Always with connection here though so I just stream instead of downloading items on iPhone. There isn't enough storage anyways.
     
  7. soniasim macrumors member

    soniasim

    Joined:
    May 1, 2008
    #9
    You actually have to turn off Music in Settings -> Cellular in order to prevent this from happening again... The screenshot above won't help...
     
  8. EdwardSmith36 macrumors regular

    Joined:
    Jan 1, 2016
    #10
    Change the handset, as simple as it is... don't forget, it's an "iPhone" just visit apple store that replace your handset with a new one.
     

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