I've had weird issues here and there with my samsung "smart" tvs too (2014 and 2019)... they are cheaply programmed and there's always bugs in the softwareExcept my Samsung TV (I think a 2017 model) doesn't open programs anymore. I launch them, error try again. Resetting the TV, factory defaults....nothing works. Reinstall apps, can't...error. Oh well. It guess it's a dumb TV.