Apple Music Listen Now error

[southnorth]

On my Apple Music on both my iMac and MacBook Air, I’ve started receiving an error when I navigate to Listen Now, “error occurred “ and no content is displayed in the Listen Now tab.

This has only started this week. I am running the Big Sur beta on both devices although Music was running fine up until this week.

Any suggestions on how to resolve this?

 

[Phil Cave]

Same for me but I don't think it is Big Sur related because I also get the error on beta.music.apple.com and on music.apple.com. I think it is either an apple issue or related to the account.

All ok on iPhone and iPad.

Can you try that and see what happens.

 

[hahvahdjaax]

Came across this today, figured I check it out.

I have been able to reproduce the problem, so I got on the blower with Apple.

Got through to some guy, told him that I was running the latest Big Sur beta and he connected to my machine through the share screen software built into macOS. He saw that the "Listen Now" view on the Music app, and in both "beta." and "music." apple.com the same issue was present.

Another member of the household, also running Big Sur had the same problem.

I was transferred to a Senior Advisor who's demeanour was that she was only speaking to me to compile a bug report for Apple's engineers, refused to connect to my machine to view the issue because it was "Beta". Gave them a Windows VM which they reproduced all the issues on through screen sharing. And, a Catalina VM which they too reproduced the issue on.

Anyhow, I'm expecting a call back, the case has been reported to someone at least.

While they twiddle their thumbs, I looked into this further. The web version, "music.apple.com" is returning an error when requesting "recommendations", it has something to do with a javascript file passing a timezone incorrectly, and Apple are then returning a "Your timezone is invalid" error: the timezone being passed to Apple is '00:00', someone clearly had not consumed enough coffee when they pushed that code...

Apple needs to find new testers 👍🏻

 

[southnorth]

This is working for me now. Since installing the Big Sur Release Candidate, Listen Now now works although I have no way of knowing if the update actually resolved the issue or if it was something else.

 

[Killerbob]

This is still an issue for me on 1) my Mac Pro running Big Sur 11.0.1, 2) my Ipad running iPadOS 14.3, and 3) my iPhone running iOS 14.3. It is ALSO a problem for me on music.apple.com...