Apple Music recent issues?

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by taxi_driver, May 23, 2019.

  1. taxi_driver macrumors member

    Joined:
    Sep 26, 2017
    #1
    In the last couple days, I've had issues trying to add Apple Music to my library. I get a notification in the top right and also a blank pop up window shows up.

    Tried logging in and out, restarting and still no luck. The only difference was that I updated to the latest MacOS which might be causing the issue.

    Anyone else experiencing this?
     

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  2. retrospek macrumors 6502a

    retrospek

    Joined:
    Sep 28, 2004
    Location:
    UK
    #2
    Hi - Yes I've had the same issue (really surprised Apple hasn't fixed).

    the white screen you are seeing is a new Terms of Service screen - however, it doesn't load and all you see is a white screen.

    If you go onto a iOS device and add music from that it will prompt the terms of service screen and this time it will work. Once done the MAC iTunes will work again as well.

    Hope this helps !
     
  3. taxi_driver thread starter macrumors member

    Joined:
    Sep 26, 2017
  4. tonyr6 macrumors 65816

    tonyr6

    Joined:
    Oct 13, 2011
    Location:
    Brooklyn NY
    #4
    What if you don't have a iOS device as the Apple TV don't count.

    Really Apple broken Apple TOS should have been fixed by now.
     
  5. LizKat, May 24, 2019
    Last edited: May 24, 2019

    LizKat macrumors 601

    LizKat

    Joined:
    Aug 5, 2004
    Location:
    Catskill Mountains
    #5
    I cannot resolve inability to see and accept the new TOS with the iOS approach because I have loaded music from assorted other iTunes libraries onto my various iOS devices which I sync via iTunes to those specific libraries. I don't want those libraries merged with the iCloud Music library that's been created solely by use of one particular iTunes library on one of my laptops, which is the only place I even use Apple Music.

    So... I spent an hour last night with a senior tech from Apple working through every workaround known to man, gods and apple software engineers trying to get that blasted blank gear-spinning non-dialogue box to show me something to accept -- anything...l'd have signed up for a free taco or a cheeseburger by around midnight. Signed in and out of my Apple ID, unauthed and reauthorized my machine, even tried buying a 99c track off iTunes (which worked but that TOS acceptance process didn't transfer acceptance of TOS across the aisle to its ignorant cousin Apple Music) , then ditching a bunch of OS-related library files and letting them rebuild, and finally even reinstalling Mojave itself. I let that wrap up by itself once it got underway and the reinstall was uneventful.

    Bizarrely, after the OS reinstall, when I launched the iTunes library I use with Apple Music and went to the album I was trying to download track 1 while on the phone with the tech support, that first track came up with the cloud symbol on it, which means I had already (somehow) added that track and when I clicked on it, it downloaded successfully.

    I was thrilled. I then sampled the second track which obediently streamed. I then clicked on + to add the second track to my library.

    Alas, that one triggered the godblasted empty white dialog box with the spinning gear and only the option to close the darn box.

    I signed out of my account and signed back in. Then I went back to that album in Apple Music and out of curiosity attempted to add a track from that album to a new playlist (i already had "add to library when adding to playlist" checked off in preferences).

    THAT worked; the cloud symbol appeared for that track and I could download it. Not sure if I will have to sign in and out of my account periodically to keep this level of magical thinking working on apple's end lol. I still cannot add to my library using the + sign, only via "add to playlist" route.

    Anyway I appreciate apple tech spending a lot of time with me. They made 99c on a track buy in the process. I hope they pay the techs out of a larger kitty than that!

    So I'm reporting my only half-satisfactory outcome back to Apple on the case number I had opened, noting that I have no idea how long or in what circumstances my ability to add tracks to a new playlist will persist, and noting also that it still won't let me just use the + sign to add to my library and enable download of tracks.

    And I'm figuring Apple will fix this somehow... meanwhile I'm spending the holiday weekend with my other music libraries. I'm not the only one in this weird catch22 TOS boat, I know that much. And I have no idea what resolved it for me at least on an album by album or a session by session use of Apple Music via iTunes on a laptop/desktop. I still haven't "agreed" to a new TOS in that mode, much less seen it. Looking forward to seeing something like "ha ha!" in there somewhere at some point. :rolleyes:
     
  6. tonyr6 macrumors 65816

    tonyr6

    Joined:
    Oct 13, 2011
    Location:
    Brooklyn NY
    #6
    I think crappy iTunes needs a update as maybe the link to the stupid useless TOS you have to agree too is an broken link that is why it won't load.
     
  7. LizKat macrumors 601

    LizKat

    Joined:
    Aug 5, 2004
    Location:
    Catskill Mountains
    #7
    Still they need to patch the iOS too because under some poorly understood circumstance for me, it will let me use the "add to playlist" feature (in the three dots options) and then download Apple Music as I please, but I can't do exactly the same thing just using the + sign. The latter still fetches me that blank box with a spinning gear.
     
  8. tonyr6 macrumors 65816

    tonyr6

    Joined:
    Oct 13, 2011
    Location:
    Brooklyn NY
    #8
    Also what gets me is this is not even in the tech news or even this site. No more news on iOS beta 25 whatever new emoji's new campus on the moon or some has been director new show, who cares.
     
  9. LizKat macrumors 601

    LizKat

    Joined:
    Aug 5, 2004
    Location:
    Catskill Mountains
    #9
    Hah, yeah. Info on this glitch is spreading more or less by word of mouth. Apple's probably not a fan of announcing it bobbled prevention of what looks like a repeat of a situation that has occurred in the past. I remember that whole must-sign-TOS-but-can't-see-TOS gig from sometime back a few years although then it was just about the iTunes store, not Apple Music.

    And the same process occurred back then, tech support was initially into the whole "is your computer plugged in? Yes? Is your modem turned on?" mode on the thing. They didn't act dismissive, but they were not willing to acknowledge that a user's OS and apps were up to date and... FAULTY...

    It probably is not much more than an empty stub or a busted link... and/or where they stuck the demand to go there.

    If you are an AM subscriber and have not agreed to the new TOS then the iOS Music app should present you the TOS to agree to on launch or wake, EVEN IF you have not set up your device to use iCloud Music Library, i.e. if you only mean to stream the Apple Music. That would resolve any potential problem for AM users who don't even download AM to their mobiles, only to their laptop/desktop.

    And yeah, for iTunes AM subscribers who may not even have AM set up on an iOS device, Apple also need to move the TOS agreement routine to an earlier point. It needs to be triggered way before the user is browsing AM and has more than one path to a crucial "add to library" request that now triggers the failing demand to agree to the new TOS. When you launch or wake iTunes, the app knows or can know immediately that you are or are not an AM subscriber. If you are and there's a new TOS then that's when iTunes should show it and ask you to to agree to it.
     
  10. tonyr6 macrumors 65816

    tonyr6

    Joined:
    Oct 13, 2011
    Location:
    Brooklyn NY
    #10
    Thanks it is those same morons that write those articles "Top 10 things you can do in iTunes" or "Top 10 fixes for iTunes" none which are out of date or even work.
     

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9 May 23, 2019