Apple music will not open on iphone

GPcruiser

macrumors newbie
Original poster
Jan 18, 2017
14
2
When i click my apple music app it does not open.It just kicks out back to home screen. I noticed if i go to settings apple music it does the same. Any thoughts?
[doublepost=1508847548][/doublepost]Chat with customer support said that this is a widespread issue with itunes and ios 11.
Starting to lose faith hard in these nit-wits. Spotify works like a charm.
 

Amnak

macrumors 6502
Nov 16, 2009
461
48
When i click my apple music app it does not open.It just kicks out back to home screen. I noticed if i go to settings apple music it does the same. Any thoughts?
[doublepost=1508847548][/doublepost]Chat with customer support said that this is a widespread issue with itunes and ios 11.
Starting to lose faith hard in these nit-wits. Spotify works like a charm.
I'm having this exact issue and have done every reset short of formatting my phone
 

GPcruiser

macrumors newbie
Original poster
Jan 18, 2017
14
2
I'm having this exact issue and have done every reset short of formatting my phone
Try to sign out of your icloud account. Sign back in, restart.
After 3 hours chat with Apple, and another phone call.
The chat suggested i wait 48 hours for it to correct itself?!?!?!?
On the phone call they said that was ridiculous. i got offered 3 free songs. HAHA. How do i play them ?
 

actcyclist

macrumors 6502
Jun 10, 2017
291
364
I had this issue after upgrading from 10 to 11. It only resolved itself when I erased the phone and it set up without restore.
I have data free Apple Music streaming which runs all day, so it was worth the effort.