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Apple needs to stop using UPS to ship iPhones!!!

B

boyncity

macrumors newbie
Original poster
Aug 25, 2010
11
0
Although UPS is from my hometown but it seems they don't care about end customers. They always manage to delivers my iPhone(s) at the last minute like around 5 or even after 6pm!! It's not only happening to me, but reading online forums it seems this is very common. I found a lot of same complaints from the internet. It feels like their drivers are all slackers, and always wait until last minute to deliver stuff!!! Or they just don't care about customers!!! Personally I will never ever do business with UPS unless they start caring about customers.

I was hoping my iPhone 5c will be on a different carrier but i'm very unlucky - it's UPS again tomorrow. Looks like it's gonna be another long day waiting....

Really hoping Apple can really listen to customers - either let them choose carrier or stop using UPS to ship iPhones!!!!
 
boyncity said:
Although UPS is from my hometown but it seems they don't care about end customers. They always manage to delivers my iPhone(s) at the last minute like around 5 or even after 6pm!! It's not only happening to me, but reading online forums it seems this is very common. I found a lot of same complaints from the internet. It feels like their drivers are all slackers, and always wait until last minute to deliver stuff!!! Or they just don't care about customers!!! Personally I will never ever do business with UPS unless they start caring about customers.

I was hoping my iPhone 5c will be on a different carrier but i'm very unlucky - it's UPS again tomorrow. Looks like it's gonna be another long day waiting....

Really hoping Apple can really listen to customers - either let them choose carrier or stop using UPS to ship iPhones!!!!
Click to expand...

UPS delivers to businesses first. If I get something delivered to my work in the same city its there by 10-11am if I get it delivered to my house 6-8pm.
 
So, you think the drivers are just sitting around all day doing nothing, and then around 5 or 6 PM they go and make all their deliveries, because they're lazy like that? Uh...no. Those guys are on the move all day, busy as hell.

They can't deliver every phone at 9 AM. Some people get left until the end of the day. Those people then go and bitch on the internet.

Also, UPS has actually important packages to deliver, like medical supplies, business equipment, legal documents, etc. Your new piece of consumer electronics doesn't take priority.
 
Ok understood. I might be wrong to say that but customers are always right. I work from home and FedEx always delivers my package in first half of the day. So I would love to be able to choose FedEx when I order my phone. Apple should give us a choice.
 
boyncity said:
Although UPS is from my hometown but it seems they don't care about end customers. They always manage to delivers my iPhone(s) at the last minute like around 5 or even after 6pm!! It's not only happening to me, but reading online forums it seems this is very common. I found a lot of same complaints from the internet. It feels like their drivers are all slackers, and always wait until last minute to deliver stuff!!! Or they just don't care about customers!!! Personally I will never ever do business with UPS unless they start caring about customers.

I was hoping my iPhone 5c will be on a different carrier but i'm very unlucky - it's UPS again tomorrow. Looks like it's gonna be another long day waiting....

Really hoping Apple can really listen to customers - either let them choose carrier or stop using UPS to ship iPhones!!!!
Click to expand...

Blame Apple for using UPS!

FedEx has different tiers of overnight delivery... Some by 10am, some by 3pm, etc... And part of it depends on where you live in relation to the hub... So... Many factors, some controlled by Apple, some by where you live... Best luck in getting your phone early, though!!
 
Maybe UPS has more demand around your area.

Usually UPS trucks pass around my area at noon, I've never seen a FedEx in a 10 block radius from my house, lol.
 
Based on your grammar / ignorance of the situation I am assuming you are a young child. No offense intended though. I will explain why they deliver at these times for you:

First of all, they deliver to businesses, hospitals, schools, and other similar places first. Why? Because those places actually matter, and people are there, at work, at those times.

Then, they deliver to homes between 6PM and 8PM. Why? Because nobody is home during the day. Everyone is at work from 8 to 6 PM, so why would they leave a bunch of iPhones and packages on people's front porches for multiple hours a day that will get stolen?
 
boyncity said:
Ok understood. I might be wrong to say that but customers are always right. I work from home and FedEx always delivers my package in first half of the day. So I would love to be able to choose FedEx when I order my phone. Apple should give us a choice.
Click to expand...


I helped out with UPS for the Christmas season. First they hit the Next Day deliveries first before 10am( These customers paid a lot) Than they hit the businesses. Once they finish those guys, then they move on to the residential later in the afternoon.
 
boyncity said:
Although UPS is from my hometown but it seems they don't care about end customers. They always manage to delivers my iPhone(s) at the last minute like around 5 or even after 6pm!! It's not only happening to me, but reading online forums it seems this is very common. I found a lot of same complaints from the internet. It feels like their drivers are all slackers, and always wait until last minute to deliver stuff!!! Or they just don't care about customers!!! Personally I will never ever do business with UPS unless they start caring about customers.

I was hoping my iPhone 5c will be on a different carrier but i'm very unlucky - it's UPS again tomorrow. Looks like it's gonna be another long day waiting....

Really hoping Apple can really listen to customers - either let them choose carrier or stop using UPS to ship iPhones!!!!
Click to expand...

It depends on where you are on your drivers route, what service level your package is shipped and how many stops are in front of you that particular day. At my old house I used to get packages at 5-5:30 consistently and at my new house its 12-12:30. Anytime I have something next day it seems to come earlier around 9-10:30.

FedEX could not handle all the iPhone shipments alone. You would be on here posting the same for Apple to ship UPS if that was the case.

I agree with you on one statement alone and that you should be able to choose your shipping carrier...
 
boyncity said:
Although UPS is from my hometown but it seems they don't care about end customers. They always manage to delivers my iPhone(s) at the last minute like around 5 or even after 6pm!! It's not only happening to me, but reading online forums it seems this is very common. I found a lot of same complaints from the internet. It feels like their drivers are all slackers, and always wait until last minute to deliver stuff!!! Or they just don't care about customers!!! Personally I will never ever do business with UPS unless they start caring about customers.

I was hoping my iPhone 5c will be on a different carrier but i'm very unlucky - it's UPS again tomorrow. Looks like it's gonna be another long day waiting....

Really hoping Apple can really listen to customers - either let them choose carrier or stop using UPS to ship iPhones!!!!
Click to expand...


You obviously don't understand how an efficient business is run. Also, UPS loves logistics(see their commercial). You seem to love complaining on a message board. Why don't you let the professionals work...
 
If it is getting delivered to your residence and you get it by 5pm, consider yourself lucky as UPS has till 8pm to deliver for residences.

I prefer fedEx too, but UPS delivers to my office early am as we are at the beginning of his route.

All is good as my 5 is doing very well on 7 and the 5S will be welcome when it gets here.
 
They delivered my iphone 5 at 8:45 am. The same with my ipad 4 by 9am. Fedex however always come around 12:30, so I like UPS. Every areas is different, you can't say a company doesn't care about all end users because of your own experience.
 
Both UPS and FedEx will have a busy day tomorrow with the IPhone deliveries in addition to the normal load. And unlike the holiday season, there is only the driver on the truck who must also get a signature for the phone deliveries. Yes they will be running later than normal.
 
Don't complain if you know nothing about logistics.

Now if you really want your phone early. What you can do is request the phone to be held for pickup at the hub. Then you can drive there in the morning to pick it up.
 
boyncity said:
Although UPS is from my hometown but it seems they don't care about end customers. They always manage to delivers my iPhone(s) at the last minute like around 5 or even after 6pm!! It's not only happening to me, but reading online forums it seems this is very common. I found a lot of same complaints from the internet. It feels like their drivers are all slackers, and always wait until last minute to deliver stuff!!! Or they just don't care about customers!!! Personally I will never ever do business with UPS unless they start caring about customers.

I was hoping my iPhone 5c will be on a different carrier but i'm very unlucky - it's UPS again tomorrow. Looks like it's gonna be another long day waiting....

Really hoping Apple can really listen to customers - either let them choose carrier or stop using UPS to ship iPhones!!!!
Click to expand...

In 2011, I pre-ordered 2 iPhone4S, one through AT&T and other through Apple. One came with FedEx(i believe AT&T) by noon, the other one through UPS at around 4:00 PM. Its true that UPS is a little delayed, but I don't believe they are slackers. These guys are hardworking guys. Just because you received your phone a few hours later doesn't mean you should demean them.
 
It all depends on the routes. They don't adjust routes for iphones. If you are on the backside of the route, sucks for you.
 
Wow, I've had exactly the opposite experience. My UPS guy has delivered my last 2 iPhones by 10-10:30 am. He told me that they were under orders to deliver as many iPhones as possible by then due to the service level guarantee that they were under, so they busted their asses to get as many done by then as they could, and then delivered the rest in line with the rest of their deliveries. I'm actually gonna miss being able to do the little dance of glee tomorrow on my front walk. :(
 
OP I know many UPS drivers. They make more than you'll ever make in your lifetime believe it or not. They get paid exceptionally well, especially after being with the company for years. You realize they have around 200 packages to deliver each day, small and large. They leave the hubs at 8AM, and usually don't return home until 6 or 7.
 
iRebound said:
Don't complain if you know nothing about logistics.

Now if you really want your phone early. What you can do is request the phone to be held for pickup at the hub. Then you can drive there in the morning to pick it up.
Click to expand...

Dang, I wasn't gonna tell him about THAT option, lol!! Didn't think he deserved it, haha!!

OP, make sure to call the tonight to make sure it doesn't get put onto the delivery truck... Good luck!
 
I'm sure it varies by region, but UPS is leagues above FedEx in my area and I get packages early in the day. I can't count the number of times FedEx has left a door tag on my front door without ringing the bell because they assume I'm not home, then my tracking app notifies me of a delivery exception and I go mental that I've effectively wasted a day waiting around for them. Once, I even tried leaving them detailed instructions on how to use the keypad next to the door to reach my apartment so that I could buzz them in and come down to sign for the delivery and they put a door tag over the note on the outside of the glass (note was taped on the inside looking out).
 
boyncity said:
Although UPS is from my hometown but it seems they don't care about end customers. They always manage to delivers my iPhone(s) at the last minute like around 5 or even after 6pm!!
Click to expand...

So, let's say that UPS delivers 1,000 packages a day in your city.. They can't all be delivered at the "last minute". What do you think they were doing all day? Sitting in starbucks from 6am-4pm an then started a mad rush to deliver the packages.

And on my UPS tracking information, it always says guaranteed by "end of day", so I don't understand you're "last minute" claim.
 
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