I'm on the fifth day calling Apple sales support and I can't believe the stupidity I'm being subjected to. Here's my case: - pre-ordered Iphone 3GS - missed UPS deliveries (I was out of the country) and when I got back home found a note on my door saying that starting from that day, I had 5 days to go to UPS and pick up my new phone. Went to UPS an hour later. - UPS returned the phone, and after waiting for about 30 minutes to get an explanation, the UPS clerk tells me that it was considered a hot item and returned right away. Then why the note saying that I have 5 days to pick it up? - Got an email from Apple saying that my phone (I have an Iphone first generation that i'm using) will be deactivated and that the new phone will be activated in 5 days. - Called Apple and I was told that they can't do anything until they receive the new phone from UPS. - Called Apple 2 days later and the person I talked to said that they're trying to find out what happened and that they can't help me with anything. - 3 days later, another email from Apple saying that my new phone (which I didn't receive) will be activated in 2 days. - Called Apple again, had the same meaningless conversation, asked to talk to a supervisor and after waiting for one hour, decided to hang up. - 1 day to the deactivation of my current phone, I get another email saying, Congrats for buying the new phone...etc. I almost faint. I'm on the phone again and after about 90 minutes I get to talk to a supervisor which tells me that the phone was returned and it's in the system from get this... 4 days ago, BUT, they're still trying to track down the phone. I mean...what does it mean? Did they loose it??? I ask, why can't you send me another one? The answer... no that won't work, we have to send you the same phone you've returned I ask, WHEN? Well, we're doing the best we can! Really? - Wait, this gets better... After hanging up the phone, I get another email... "Thank you for contacting the Apple Store. We have received your return request. Please ship your package to the address shown on the return label..." Ship what package???? Are they completely clueless?? Why am I getting emails that don't make any sense to me? Can someone please tell me what the hell does this mean? Do they think that I need to return a phone which they've received 4 days ago??? I'm almost going postal here... after talking to 4 different people and spending more than 5 hours on the phone, I'm basically having my old IPhone deactivated and from the email, I'm expected to send back a phone which I haven't even received. Can anybody else offer any suggestions on how to get this resolved? Anyone knows a good lawyer? An executive's email? I've already submitted my case to consumer affairs...and i'm totally pist but I have no idea what else to do.